Role of the Job

Lead Customer Success and Support teams, drive adoption, retention, and satisfaction, and be the voice of the customer.

Responsibilities

Lead, mentor, and grow Customer Success & Support teams.
Ensure smooth renewals, adoption, health scoring, and ROI measurement.
Oversee 24/7 support operations, SLA adherence, and incident communication.
Collaborate with Product, Engineering, and Services for roadmap and onboarding.

Requirements

7+ years in Customer Success/Support/Operations leadership.
Healthcare knowledge: FHIR, USCDI, CMS regulations.
Data-driven, familiar with tools like Planhat or Salesforce.
Strong leadership and team-building skills.

Benefits

Paid medical, dental, vision insurance.
Unlimited PTO.
Growth and mentorship opportunities.
Flexible remote work.

Required Documents

Resume/CV
Cover Letter

APPLY HERE

About 1upHealth

Leader in FHIR interoperability. Helps partners access, integrate, and share healthcare data. Mission: unlock health data and improve outcomes. Fast-paced, supportive, innovative culture.

Director, Customer Care