Location / Type / Salary

• Remote (U.S., excludes CA, CO, CT, MA, MD, NY, OR, WA, WI) 
• Part-time 
• Competitive 

Role of the Job

Provide inbound phone-based support for national brands, ensuring customer satisfaction through professional service delivery.

Responsibilities

• Customer Support – Handle inbound calls, resolve issues, and answer questions
• Case Handling – Use tools to document and resolve customer needs
• Protocols – Follow communication and case-handling standards
• Certification – Complete required client training courses
• Performance – Meet quality, efficiency, and communication targets

Requirements

• Education – High school diploma or GED
• Age & Eligibility – Must be 18+, authorized to work in U.S.
• Skills – Strong communication, active listening, computer/typing skills
• Experience – Customer service/call center preferred
• Languages – Spanish a plus

Benefits

• Remote, no commute
• Paid training (after certification)
• Flexible scheduling
• Paid time off
• Career advancement
• Telehealth access

Documents

• Resume
• CV

APPLY HERE

About Company

Genesis Call Center recruits, trains, and manages remote CSRs, supporting national brands in customer service, tech support, and sales through secure cloud-based systems.