Location / Type / Salary

• Global Remote
• Full-time 
• $25,000 – $48,999 Per Annum

Role of the Job

Handle and resolve client support cases, perform triage on tickets, and collaborate with internal teams to ensure timely issue resolution.

Responsibilities

• Manage and triage support tickets via customer portal
• Perform basic debugging of product or website issues
• Collaborate with Product, PM, and Engineering teams
• Assist with software testing and join scrum ceremonies

Requirements

• Experience in customer service/support
• Basic technical debugging/troubleshooting knowledge
• Strong written and verbal communication skills
• Availability in Central/Eastern Time Zones

Benefits

• Flexible global remote role
• Opportunity to grow with a software-focused company
• Work with publishing/media clients and teams

Documents

• Resume, Cover Letter

To apply to this job please send an email directly to

jobs@epublishing.com

With the email title: [Application for Software Support Specialist at ePublishing]

About Company

ePublishing builds software and websites for publishers, driving revenue, improving productivity, and increasing engagement for media companies worldwide.