Location / Type / Salary

• Remote 
• Full-Time 
• Competitive pay

Role of the Job

Create, manage, and optimize schedules for clinical and non-clinical call center teams across the U.S. and Canada.

Responsibilities

• Generate and publish efficient staff schedules
• Coordinate with departments to optimize staffing levels
• Review and process time-off requests
• Update payroll on schedule changes
• Handle shift swaps, break boards, and sick calls
• Track schedule efficiency and adjust as needed
• Analyze KPIs to improve scheduling

Requirements

• Experience in scheduling (contact center or healthcare preferred)
• Knowledge of workforce management KPIs
• Strong written and verbal communication skills
• Detail-oriented with strong time-management
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Degree/diploma in business or related field preferred
• Clear background check required

Benefits

• Health and retirement benefits
• Paid leave program
• Collaborative and supportive culture
• Career growth in telehealth industry
• 20+ years established company

Documents

• Resume

APPLY HERE

About Company

Fonemed is a leader in telehealth across North America, delivering quality patient-centered services for over 20 years with a culture of care and innovation.