Notifications Support Officer – Security Industry Authority Jobs in Manchester
£26,451–£29,200 Salary | 7 Vacancies | Permanent/Flexible Contract Options | Manchester
Looking for a UK public-sector customer service opportunity with the Security Industry Authority? The SIA is recruiting 7 Notifications Support Officers in Manchester to support the implementation of Martyn’s Law and help users navigate the new notifications process.
The role offers a salary of £26,451 to £29,200, Civil Service pension benefits, flexible working arrangements, training opportunities and annual leave of up to 32.5 days depending on length of service.
However, applicants seeking visa sponsorship should take particular note: the Security Industry Authority explicitly states that it does not sponsor individuals through the Skilled Worker Sponsorship / Tier 2 (General) work visa routes.
Closing date: 28 September 2026 at 11:55pm.
Job Overview
The Security Industry Authority (SIA) is recruiting Notifications Support Officers to join its new Notifications function in Manchester.
The successful candidates will become an important part of the team supporting the delivery of the Terrorism (Protection of Premises) Act 2025, commonly known as Martyn’s Law.
As a Notifications Support Officer, you will be one of the first points of contact for people who need assistance using the Martyn’s Law notifications portal. You will help users understand the process, answer questions, resolve problems and ensure enquiries are handled accurately and efficiently.
This is particularly suited to applicants with experience in customer service, contact centres, retail, public-sector services, digital support, regulatory environments or security-focused settings.
Key Job Details
- Job title: Notifications Support Officer
- Employer: Security Industry Authority (SIA)
- Reference: 479829
- Salary: £26,451–£29,200
- Job grade: Administrative Officer
- Location: Manchester
- Number of vacancies: 7
- Contract: Permanent / fixed term
- Fixed-term duration: 24 months
- Working pattern: Full-time
- Flexible working: Available
- Business area: Martyn’s Law – Notifications & Assessment Function
- Closing date: 28 September 2026
- Closing time: 11:55pm
- Interview location: Manchester, location to be confirmed
- Interview period: Week commencing 19 October 2026
About the Security Industry Authority
The Security Industry Authority (SIA) is an executive non-departmental public body sponsored by the Home Office.
Established in 2004, the organisation regulates certain activities within the private security industry and currently employs nearly 400 members of staff.
The SIA operates independently of government and is now preparing to take on additional responsibilities connected with Martyn’s Law.
The Terrorism (Protection of Premises) Act 2025 is designed to improve protective security and preparedness at premises and events across the UK.
The legislation will require premises within scope to take steps to keep people safe in the event of a terrorist attack. Certain larger premises and events will also have additional responsibilities aimed at reducing their vulnerability to terrorism.
The SIA’s new responsibilities will include guidance, investigation and inspection functions, together with new regulatory powers and sanctions.
What Does a Notifications Support Officer Do?
This role is centred around customer service, digital support, problem-solving and accurate information handling.
As a Notifications Support Officer, you will help people understand and navigate the Martyn’s Law notifications portal.
You may deal with a high volume of enquiries through different communication channels. Your responsibilities will include understanding what customers need, providing clear information and helping resolve their issues wherever possible.
The position requires someone who can remain calm and organised when dealing with multiple enquiries and changing priorities.
Main Responsibilities
Your duties are expected to include:
- Acting as a first point of contact for users of the Martyn’s Law notifications service.
- Helping customers understand what they need to do.
- Supporting users as they navigate the notifications process.
- Responding to enquiries through different contact channels.
- Using internal guidance and digital systems to identify appropriate solutions.
- Resolving enquiries at the first point of contact wherever possible.
- Recording information and actions accurately.
- Identifying enquiries that require additional support.
- Escalating issues appropriately.
- Taking ownership of enquiries through the handover process.
- Keeping users informed when their enquiry needs to be transferred to another colleague or team.
- Identifying recurring questions and issues.
- Sharing customer insights to help improve the portal and service.
- Learning new systems, processes and technologies.
- Working effectively within an important regulatory environment.
Who Is This Job Suitable For?
The SIA is looking for people who genuinely enjoy helping others and can communicate information clearly.
You could be well suited to this opportunity if you have worked in:
- Customer service
- Call centres
- Contact centres
- Retail
- Public-sector customer services
- Digital customer support
- Regulatory environments
- Security-related environments
- Helpdesk or support roles
Customer service experience is specifically stated as essential.
Experience supporting customers with digital services would also be useful.
Essential Requirements
Applicants should demonstrate experience and skills covering the following areas.
Customer Service Experience
You must have experience delivering customer service, including supporting different types of customers, managing enquiries, resolving issues and responding to varying customer needs.
Communication Skills
Strong written and verbal communication skills are required.
You should be able to explain information clearly and accessibly to different audiences while developing positive relationships with customers and stakeholders.
Adaptability
The role involves working in a fast-paced environment.
You should be comfortable learning new systems, processes and technologies and adapting to changing priorities and customer requirements.
Problem-Solving
You will need good problem-solving skills and the ability to gather relevant information before determining the appropriate next steps.
Organisation and Attention to Detail
The role involves managing a varied workload while maintaining accuracy.
Strong organisational skills and attention to detail are therefore important.
Digital Skills
Applicants should have good digital skills and confidence using multiple IT applications simultaneously.
Desirable Experience
The following experience is desirable but is not listed as essential:
- Working in a customer-facing position such as call centre or retail.
- Working remotely in a customer-facing role.
- Handling customer enquiries through digital platforms.
- Working in a regulatory or public-sector environment.
- Working in a security-focused environment.
- Supporting customers with digital services or platforms.
- Handling sensitive or confidential information appropriately.
- Working against defined service standards and targets.
Salary and Benefits
The salary for the position is £26,451 to £29,200.
The SIA also contributes towards membership of the Civil Service Defined Benefit Pension Scheme.
The advert states that the employer contribution can provide substantial additional value alongside the salary.
Other benefits include:
- Civil Service Pension Scheme
- Employer pension contributions
- Flexible working arrangements
- Support and development opportunities
- Training towards recognised qualifications
- Welcoming and innovative working environment
- Annual leave starting at 27.5 days
- One additional day of annual leave for every two years of service, up to 32.5 days
- Various employee discounts, including Gymflex
The advert states employee pension contributions are between 4.60% and 7.35%, while employer contributions are between 26.60% and 30.30%.
Visa Sponsorship – Important Information
No Skilled Worker Sponsorship Available
Applicants who require UK visa sponsorship should carefully consider this requirement before applying.
The Security Industry Authority explicitly states:
“We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.”
Therefore, this vacancy should not be treated as a UK visa sponsorship opportunity.
Applicants should already have an appropriate right to work in the UK and satisfy the nationality and security requirements associated with the position.
Right to Work and Nationality Requirements
The vacancy is broadly open to several categories of applicants, including:
- UK nationals
- Nationals of the Republic of Ireland
- Commonwealth nationals who have the right to work in the UK
- Eligible EU, Swiss, Norwegian, Icelandic and Liechtenstein nationals and qualifying family members with settled or pre-settled status under the EU Settlement Scheme
- Certain individuals with limited or indefinite leave to remain who met the relevant EUSS eligibility conditions
- Turkish nationals and certain family members who have acquired the right to work in the Civil Service
Applicants must meet the relevant nationality requirements before appointment.
Security Clearance and UK Residency
This is an important requirement for applicants considering the vacancy.
Successful candidates must undergo security checks before appointment.
The role requires Security Check (SC) clearance in addition to standard pre-employment checks.
The advert states that candidates will normally need to have met the minimum UK residency period required for the relevant level of national security vetting.
For SC clearance, the advert states a normal requirement of five years’ UK residency before the vetting application.
This means applicants who have not lived in the UK for the required period may face difficulties satisfying the vetting requirements.
Candidates should contact the vacancy holder if they have questions about the residency requirement.
Application Process
The recruitment process includes several stages.
After submitting the first stage of your application, you will be invited to complete an online Customer Service Skills Test.
Candidates who successfully pass the test will then be invited to complete the final stage of the application.
The SIA recommends completing the online test as soon as possible, ideally within 24–48 hours of receiving the invitation.
Important Test Deadline
The online test must be completed by:
11:55pm on 28 September 2026.
Failure to complete the test before the deadline will result in the application being withdrawn.
Candidates who pass the test must still complete the remaining application before the overall closing deadline.
CV and Personal Statement
Applicants will be required to complete a CV and provide a personal statement of no more than 500 words.
The personal statement should explain why you believe you are an ideal candidate for the position.
You should focus on relevant:
- Skills
- Experience
- Achievements
- Customer service experience
- Communication ability
- Problem-solving ability
- Digital skills
- Organisational ability
Your examples should relate directly to the essential requirements listed in the vacancy.
The SIA states that if a large number of applications are received, candidates may be sifted on the personal statement alone.
Artificial Intelligence and Applications
The employer allows applicants to use artificial intelligence tools to support their applications, but applicants must ensure that all information and examples are truthful, factually accurate and based on their own experience.
Applicants should not present generated content, ideas or experiences belonging to others as their own.
Any plagiarism identified during the recruitment process may result in an application being withdrawn.
Assessment and Interview
The sift is scheduled to begin from:
28 September 2026
Interviews are expected to take place during:
Week commencing 19 October 2026
Interviews will be held in person in Manchester, with the exact location to be confirmed.
Because there are seven positions available, candidates will be appointed according to merit and interview scores.
The advert states that permanent positions will be offered to the highest-scoring candidates.
Online Test Maintenance Dates
Applicants should also be aware of scheduled maintenance affecting the online testing system.
The test supplier has scheduled maintenance during:
- 13 September 2026, 12pm–1pm
- 27 September 2026, 4pm–midnight
Candidates will be unable to launch new tests while the system is offline.
If a candidate is already taking a test when maintenance begins, their progress will be paused and they will be able to resume after the maintenance period ends.
Contract Information
The vacancy lists the contract type as permanent/fixed term, with a fixed-term employment period of 24 months.
The advert also states that the role is full-time only.
Applicants who would prefer an alternative working pattern can express their preference, but the SIA warns that the preferred pattern may not be available.
Candidates are advised to discuss alternative working arrangements with the vacancy holder before applying.
Reserve List
A reserve list of successful candidates will be retained for a maximum of 12 months.
If another suitable role becomes available during that period, candidates on the reserve list may be offered the position.
Criminal Record and Pre-Employment Checks
Successful candidates will be required to complete appropriate pre-employment checks.
The SIA states that a criminal record check will be processed through the Disclosure and Barring Service (DBS).
Candidates must also satisfy the relevant security requirements before they can be appointed.
Reasonable Adjustments
Applicants who require reasonable adjustments because of a disability can request changes to the recruitment process.
Candidates should contact the Government Recruitment Service as early as possible before the closing date to discuss their requirements.
The application form also includes an “Assistance Required” section where applicants can explain any adjustments or support they may need during the recruitment process.
Why Consider This Opportunity?
The Notifications Support Officer position could be attractive to applicants looking to build experience within a UK public-sector regulatory organisation.
The successful candidates will be joining a new function connected to the implementation of Martyn’s Law and will have the opportunity to develop experience across:
- Customer service
- Digital support
- Regulatory services
- Public-sector operations
- Information management
- Problem-solving
- Customer insight
- New technologies and systems
The role also provides access to Civil Service pension benefits, training and development opportunities.
Who Should Apply?
This vacancy may be particularly suitable for applicants with strong customer-facing experience who are confident using digital systems and can communicate clearly.
It could suit people currently working in customer service, contact centres, retail, helpdesk support, public-sector services or similar environments.
However, applicants requiring Skilled Worker visa sponsorship should not apply on the assumption that sponsorship will be available, because the employer explicitly states that it does not provide Skilled Worker/Tier 2 sponsorship.
How to Apply
Applications should be submitted through the official Civil Service Jobs recruitment system.
Candidates should carefully review the eligibility, nationality, security clearance and right-to-work requirements before submitting an application.
You will need to prepare:
- Your application.
- Your CV information.
- A personal statement of no more than 500 words.
- Your supporting examples based on your own experience.
- Any information required for the online Customer Service Skills Test.
Candidates invited to the online test should complete it promptly rather than waiting until the closing date.
Closing Date
Monday 28 September 2026 at 11:55pm
Do not leave the application or online test until the final hours.
Frequently Asked Questions
Is visa sponsorship available for this job?
No. The SIA explicitly states that it does not sponsor individuals through the Skilled Worker Sponsorship / Tier 2 (General) work visa routes.
How many vacancies are available?
There are 7 Notifications Support Officer positions available.
Where is the job based?
The role is based in Manchester at the SIA’s new Manchester office.
What is the salary?
The advertised salary is £26,451–£29,200.
Is the role full-time?
Yes. The advert states that the role is full-time only, although applicants can discuss alternative working patterns with the vacancy holder.
Is customer service experience required?
Yes. Customer service experience is listed as an essential requirement.
Do I need digital skills?
Yes. Applicants need good digital skills and confidence using multiple IT applications simultaneously.
Is security clearance required?
Yes. Successful candidates must obtain Security Check (SC) clearance as well as completing standard pre-employment checks.
Is UK residency relevant?
Yes. The advert states that SC vetting normally requires five years of UK residency before the vetting application, subject to the applicable vetting requirements.
When is the application deadline?
The application deadline is 11:55pm on Monday 28 September 2026.
When will interviews take place?
Interviews are scheduled for the week commencing 19 October 2026 and will be held in person in Manchester.
Final Reminder for Applicants
This is a significant customer-service opportunity with the Security Industry Authority and offers 7 positions in Manchester, a salary of up to £29,200, Civil Service pension benefits, training opportunities and flexible working arrangements.
The role is closely connected with the implementation of Martyn’s Law and involves helping users understand and navigate a new regulatory notifications service.
However, applicants should carefully note the two major eligibility considerations:
1. Skilled Worker visa sponsorship is NOT available.
2. The role requires national security vetting, with the advert stating a normal five-year UK residency requirement for SC clearance.
If you meet the eligibility requirements and have strong customer-service, communication, digital and problem-solving skills, this could be an opportunity worth considering.
Employer: Security Industry Authority
Role: Notifications Support Officer
Reference: 479829
Location: Manchester
Salary: £26,451–£29,200
Vacancies: 7
Closing date: 28 September 2026 at 11:55pm
Visa sponsorship: Not available
Source: Civil Service Jobs / Security Industry Authority