Europe – Remote

Remote Customer Support Advocate (Europe – Remote)

Employer: Hospitable
Job type: Full-time
Work arrangement: Remote
Location: European time zone
Salary: US$78,300 – US$106,912, depending on location and cost of living

About the role

Hospitable is a remote-only, fully distributed company that builds software for short-term rental hosts.

The company is looking for a Customer Support Advocate to help customers get the most from its product by providing fast, empathetic support and helping shape an exceptional customer experience.

Hospitable hires based on time zones rather than countries.

What you will do

As a Customer Support Advocate, your responsibilities will include:

• Investigating and troubleshooting complex technical issues for customers, with support from the engineering team and internal tools.
• Onboarding customers and answering product questions throughout the customer journey.
• Providing support through live chat, email and Zoom calls.
• Creating bug reports and escalating issues to the engineering team.
• Creating and maintaining customer education materials, including product tours, videos, documentation and FAQs.
• Acting as a feature champion by communicating customer needs and feedback to product and engineering teams.
• Working collaboratively with the wider team to improve working practices and resolve customer issues.

Working schedule

The position is intended to support customers across European time zones.

The normal schedule is Monday to Friday, with some flexibility to provide occasional weekend coverage when other team members are absent.

Applicants must be based in a European time zone. Candidates based in other time zones will not be considered.

The advert states that the intended start date was no earlier than 3 November 2025.

Requirements

Hospitable is looking for someone who:

• Has at least 3 years of hands-on technical support experience with a B2B or B2C SaaS product.
• Cares about the impact their work has on the team and wider company.
• Has strong attention to detail and a commitment to continuous improvement.
• Is comfortable working with a highly technical product and learning quickly.
• Can adapt to frequent product changes and improvements in a fast-moving development environment.

Experience as an Airbnb host or working with a short-term rental business would be an advantage.

Hospitable also encourages candidates to apply even if they do not meet every qualification listed.

Salary and benefits

The total compensation budget for the role is US$78,300 to US$106,912, depending on the cost of living in the candidate’s location.

Hospitable can hire international talent as contractors. Employees can be hired if they are based in the United States, European Union or Australia, subject to payroll considerations.

Benefits and incentives include:

• Equity incentives through RSUs and the company’s $HOST token.
• Up to 35 paid days off per year, including self-serve public holidays.
• Paid sick leave.
• Paid parental leave.
• Mental-health and emotional support, including access to therapists through Slack.
• A supportive and trusted remote working environment.

Remote working

Hospitable is a remote-only and fully distributed company. The company hires according to time zones rather than specific countries.

Important: This vacancy is specifically for candidates in a European time zone. The source listing also states that the job offer is not available in some countries, so applicants should confirm eligibility before applying.

How to apply

Applicants should review the company’s recruitment information and application process before submitting an application.