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IT Support Technician

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IT Support Technician – The Christie NHS Foundation Trust

Salary: £28,392–£31,157 per year (pro rata)
Location: Manchester, M20 4BX
Employer: The Christie NHS Foundation Trust
Band: NHS Band 4
Contract: Permanent
Working pattern: Full-time, on-site
Closing date: 29 October 2026
Job reference: 413-112437-FB-DA

Visa Sponsorship

Visa sponsorship: Not stated in the job advert. Applicants who require Skilled Worker visa sponsorship should confirm eligibility directly with The Christie NHS Foundation Trust before applying.

Job Overview

The Christie NHS Foundation Trust is recruiting an IT Support Technician to join its Digital Services department in Manchester.

The successful candidate will join the established Tech Bar team, which handles approximately 4,500 service requests each month. The role involves providing second-line IT support, diagnosing complex technical problems, resolving incidents and assisting staff with hardware, software and other IT-related issues.

This is a permanent, office-based position. It is not a homeworking role, and the successful applicant may need to travel to other Trust-managed sites.

Key Responsibilities

  • Provide second-line technical support for complex IT incidents and service requests.
  • Investigate and resolve issues escalated by the first-line support team.
  • Log, record and update service desk tickets using the IT service management system.
  • Troubleshoot Microsoft Windows, Microsoft Office, hardware, software and operating system problems.
  • Diagnose issues involving Active Directory, Group Policy, DNS and DHCP.
  • Install and configure IT hardware and software.
  • Support video conferencing facilities and remote Trust locations.
  • Monitor outstanding tickets and keep staff informed about progress and expected resolution times.
  • Escalate high-priority incidents and security concerns to the appropriate manager.
  • Liaise with third-party suppliers and technical support providers.
  • Maintain IT asset records and follow information security procedures.
  • Deliver customer-focused support while meeting service-level agreements and performance targets.

Essential Qualifications

Applicants should have:

  • GCSE-level education or equivalent relevant experience.
  • An ITIL Foundation Certificate or equivalent experience.

Desirable qualifications:

  • SDI Service Desk Analyst qualification.
  • MCSA, MCSE or an equivalent certification.

Essential Experience and Technical Skills

Candidates should demonstrate:

  • Experience in an IT department, particularly desktop support, deployment or second-line service desk support.
  • Strong customer service and technical fault-resolution skills.
  • Experience supporting Microsoft Office products and web-based applications.
  • Knowledge of hardware, software and operating system troubleshooting.
  • Experience with remote support technologies such as SCCM and Citrix.
  • Experience troubleshooting Active Directory, Group Policy, DNS and DHCP.
  • Working knowledge of Microsoft Windows 10 and Microsoft Office 2016 or later.
  • Basic networking knowledge, including LAN, WAN, VPN and VoIP.
  • An understanding of service-level agreements and incident priorities.

Experience working in an NHS organisation, a large organisation or a busy office environment is desirable.

Personal Skills and Other Requirements

The successful candidate should have excellent communication, analytical and problem-solving skills, with the ability to explain technical issues to colleagues at different levels.

You should also be able to manage competing priorities, work independently, meet deadlines and remain calm and flexible in a busy support environment.

The role requires participation in a rota covering core support hours of 8 am to 6 pm, Monday to Friday, excluding bank holidays. The person specification also refers to possible out-of-hours, weekend and public-holiday duties, an on-call rota and travel to Trust-managed sites.

Applicants must be able to move computer equipment around the Trust. A driving licence and car ownership are desirable rather than listed as essential.

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Working at The Christie NHS Foundation Trust

The Christie is a specialist cancer centre based in Manchester, serving patients across Greater Manchester, Cheshire and beyond. The organisation provides cancer treatment and conducts extensive clinical research.

This position offers an opportunity to support the technology and digital services used by staff across a major NHS specialist healthcare organisation.

Application / Selection Process

Interested candidates should review the full job description and person specification before submitting an application through NHS Jobs.

Closing date: 29 October 2026

Apply for the IT Support Technician position via NHS Jobs

For enquiries about the role, contact:

Tobias Percival – Service Delivery Manager
Email: tobias.percival1@nhs.net
Telephone: 07876138750

Original vacancy: NHS Jobs – IT Support Technician

Source: NHS Jobs and The Christie NHS Foundation Trust. Salary, requirements and working arrangements are based on the supplied vacancy details.

Frequently Asked Questions

Is this a remote job?

No. The advert explicitly states that this is a permanent, on-site position and not a homeworking role.

Is visa sponsorship available?

The advert does not confirm visa sponsorship. Applicants who require sponsorship should contact the employer directly.

What is the salary?

The advertised salary is £28,392 to £31,157 per year, pro rata.

Is IT experience required?

Yes. Essential experience includes working in an IT department, such as desktop support, deployment or second-line service desk support, alongside the specified technical knowledge.

Is an ITIL certificate compulsory?

The essential requirement is an ITIL Foundation Certificate or equivalent experience.

Is a driving licence essential?

No. A driving licence and car ownership are listed as desirable, although travel to Trust-managed sites may be required.

Related IT Support and NHS Jobs

Explore these related opportunities on TRHNP:

  • IT Support Technician jobs
  • NHS IT Support jobs
  • Second-Line IT Support jobs
  • Service Desk Analyst jobs
  • Desktop Support Engineer jobs

Related vacancy salaries and live availability should be checked against each individual advert.

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