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Support Practitioner

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Here For You Wakefield – Crisis Support Practitioner (Nights) at Touchstone

Salary: £34,036.66 per year, pro rata (TSP 2024 points 23–25)
Location: Wakefield, West Yorkshire, UK
Job Type: Part-time, fixed-term
Working Hours: 28 hours per week, averaged over a month
Shift Pattern: 4 nights on, 4 nights off, 10 pm–6 am
Contract End Date: 31 March 2028, with the possibility of extension
Closing Date: Sunday, 15 November 2026
Job Reference: REQ009863
Employer: Touchstone
Visa Sponsorship: Not available. Touchstone does not hold a sponsor licence and will not offer sponsorship for this role.

Job Overview

Touchstone is recruiting a Crisis Support Practitioner for its Here For You Wakefield service, helping to expand overnight mental health crisis support towards a 24-hour, seven-day service.

This role offers an opportunity to support people experiencing emotional distress during the night, when many other services may be unavailable. You will help individuals access appropriate non-clinical crisis support and, wherever possible, avoid unnecessary attendance at accident and emergency departments or section 136 suites.

The service works alongside emergency services, primary care, statutory services and other community organisations to ensure people receive appropriate support when they need it most.

Touchstone is looking for an enthusiastic, resilient and values-driven individual with significant experience supporting people experiencing emotional distress, including those at risk of suicide or self-harm.

The successful candidate will demonstrate a commitment to accessible, inclusive and culturally responsive support for people from diverse backgrounds, including Black and Minority Ethnic and LGBTQ+ communities.

Key Responsibilities

The role involves contributing to an overnight crisis support service that operates seven days a week throughout the year.

Key areas of the work include:

  • Supporting people experiencing emotional distress and mental health crises overnight.
  • Providing non-clinical support to individuals who may be at risk of suicide or self-harm.
  • Helping people access appropriate support outside hospital settings wherever possible.
  • Working alongside emergency services, primary care providers, statutory services and voluntary and community organisations.
  • Offering inclusive and culturally responsive support to people from diverse communities.
  • Helping people reduce harm, regain hope and identify appropriate support during difficult periods.

Essential Experience and Personal Qualities

Touchstone is seeking applicants who have:

  • Significant experience supporting people experiencing emotional distress.
  • Experience working with people at risk of suicide or self-harm.
  • Resilience and the ability to work in a demanding overnight support environment.
  • A commitment to inclusive, accessible and culturally responsive mental health support.
  • An understanding of the importance of supporting people from diverse communities, including BME and LGBTQ+ communities.

Applicants should review the official vacancy and application form for the complete selection criteria and any additional requirements.

Salary, Hours and Contract

The salary is based on TSP (2024) points 23–25, starting at £34,036.66 per year, pro rata where applicable.

The position is part-time, with 28 hours per week averaged over a month. Shifts follow a four-nights-on, four-nights-off pattern, working from 10 pm to 6 am.

See also Urgent Care

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The fixed-term contract runs until 31 March 2028, with the possibility of an extension.

Employee Benefits

Touchstone offers a range of staff benefits, including:

  • 28 days of annual leave, increasing to 31 days after two years of service, plus eight bank holidays, pro rata.
  • Flexible working opportunities.
  • Access to HealthHero’s Employee Assistance Scheme and virtual GP service.
  • A personal wellbeing and training budget.
  • Health and wellbeing activities and staff team away days.
  • Inclusive maternity and parental policies and pay.
  • An additional day of leave for celebration, health or wellbeing.
  • Learning and personal development opportunities.
  • Staff and peer support networks within a diverse and inclusive organisation.

Visa Sponsorship and Right to Work

Visa sponsorship is not available for this vacancy.

Touchstone explicitly states that it does not hold a sponsor licence and does not intend to provide sponsorship for this particular role.

Applicants must already have, or be able to obtain independently, the right to work in the UK. Successful candidates will be required to provide relevant right-to-work documents when an offer is made.

Applicants who require employer-sponsored permission to work in the UK should consider this restriction before applying.

Information Session and Interview Date

Information session: Wednesday, 28 October 2026, at 1 pm via Microsoft Teams.

To attend the information session, email: hereforyou@touchstonesupport.org.uk

See also Mental Health

Interview date: Friday, 4 December 2026.

For vacancy-related enquiries, contact: leannew@touchstonesupport.org.uk

How to Apply

Applications must be submitted using Touchstone’s official application form. Completed forms should be emailed to recruitment@touchstonesupport.org.uk.

Applications submitted in other formats will not be considered. Applicants who are not shortlisted will not receive feedback.

Touchstone reserves the right to close the vacancy early if sufficient applications are received, so interested candidates are encouraged to apply as soon as possible.

Employer website: https://www.touchstonesupport.org.uk/

About Touchstone

Touchstone is a multi-award-winning mental health and wellbeing charity working with communities across Yorkshire. The organisation promotes inclusion, staff wellbeing, personal development and culturally responsive services for people from diverse backgrounds.

This vacancy has been advertised through Leeds City Council’s recruitment website on behalf of Touchstone. It is not a Leeds City Council position.

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