Localities Housing Officer

Localities Housing Officer – Birmingham City Council

Salary: £36,581–£45,529 per year
Location: Birmingham, England
Employer: Birmingham City Council
Job Type: Full-time, permanent
Working Pattern: Standard
Hours: 36.5 hours per week
Number of Vacancies: Not stated in the advert
Closing Date: 3 November 2026
Reference: 545
Visa Sponsorship: Not available. Applicants must have the right to work in the UK without employer sponsorship for the duration of the appointment.

About the Role

Birmingham City Council is recruiting a customer-focused and experienced Localities Housing Officer to deliver an effective housing management service to residents across Birmingham.

The successful candidate will manage a varied caseload involving complex tenancy issues, complaints, escalated enquiries and breaches of tenancy. The role involves using prevention, early intervention and enforcement approaches to sustain tenancies, address anti-social behaviour and ensure council properties and neighbourhoods are managed in line with relevant legislation and council policies.

You will work closely with residents, colleagues and external partner organisations to resolve housing-related problems, provide practical advice and connect residents with appropriate support services.

The role also involves maintaining accurate records, monitoring service performance and contributing to improvements in housing management services.

Key Responsibilities

• Manage complex housing management cases, including escalations from Neighbourhood Officers, ensuring investigations are thorough and outcomes comply with council policies and procedures.
• Investigate and respond to complaints, customer enquiries and tenancy breaches, taking appropriate action on anti-social behaviour, potential housing fraud and other tenancy management concerns.
• Advise residents on tenancy matters, housing options, welfare benefits, budgeting and income maximisation to help them maintain their tenancies.
• Work with statutory bodies, voluntary organisations and community partners to resolve complex housing issues and support residents with additional needs.
• Participate in multi-agency meetings and make appropriate safeguarding referrals where necessary.
• Engage with residents and community groups, providing information about social housing, private rented accommodation, mutual exchanges and other housing options.
• Maintain accurate case records and management information, monitor performance against targets and contribute to reports and service improvement initiatives.
• Ensure compliance with housing legislation, council policies, equality and diversity requirements, data protection, safeguarding and health and safety procedures.

Essential Skills and Experience

Candidates should demonstrate the following skills and experience:

• Experience working in a housing management environment, with an understanding of tenancy management, relevant housing legislation and associated procedures.
• Experience managing a varied caseload involving complex tenancy matters, complaints, customer enquiries and tenancy breaches.
• Strong communication and customer service skills, including the ability to handle sensitive or challenging situations professionally.
• Excellent organisational and problem-solving skills, with the ability to prioritise competing demands, meet deadlines and maintain accurate records.
• Experience working collaboratively with partner organisations and multi-agency teams to resolve housing-related issues.
• The ability to provide clear advice on housing options, tenancy sustainment and relevant support services.
• An understanding of safeguarding concerns and when to make appropriate referrals.
• A proactive, inclusive approach and a commitment to delivering high-quality housing services and positive outcomes for Birmingham’s communities.

Application and Selection Process

Applicants must submit an up-to-date CV and a supporting statement through the attachments section of the application.

The supporting statement must explain how your personal qualities, skills and experience meet the criteria for the role. It should also include your motivation for applying.

The supporting statement must not exceed 1,500 words. Applications submitted without both a CV and supporting statement cannot be considered.

A Disclosure and Barring Service (DBS) check will be undertaken. Applicants must also provide proof of their right to work in the UK in accordance with Home Office requirements before an employment offer can be confirmed.

Birmingham City Council is an accredited Disability Confident Leader employer and is committed to employing, retaining and developing its workforce. Applicants can request reasonable adjustments, accessibility support or other assistance during the recruitment process.

Informal Enquiries

For informal enquiries about the vacancy, contact:

Email: Resourcing@birmingham.gov.uk

Job Description and Person Specification

Applicants can review the official job description and person specification before applying.

How to Apply

To apply, review the full vacancy details and submit your application through the official WM Jobs website.

Closing date: 3 November 2026

Birmingham City Council has explicitly stated that visa sponsorship is not available for this position. Applicants must already have, or otherwise hold, the appropriate right to work in the UK without requiring employer sponsorship for the duration of the appointment.