Senior Operations Analyst

Senior Operations Analyst – Case Review – Ofgem

Salary: £35,232 – £48,561 per year
Location: Cardiff, Glasgow or London, UK
Employer: Ofgem
Job Grade: Executive Officer (Level 2A)
Contract Type: Permanent or Fixed-Term (12 months)
Working Pattern: Full-time, Flexible Working
Number of Vacancies: 3
Reference Number: 488686
Closing Date: Monday, 16 November 2026, at 11:55 pm
Visa Sponsorship: Not stated in the job advert.

About Ofgem

Ofgem is Great Britain’s independent energy regulator. Its primary responsibility is to protect energy consumers, particularly vulnerable households, while working with government, industry and consumer groups to deliver a cleaner, more affordable and secure energy system.

Ofgem is recruiting three Senior Operations Analysts (Case Review) to join its Delivery & Schemes Operations Portfolio.

This is an opportunity to contribute to important environmental and energy schemes supporting the UK’s transition to Net Zero while maintaining high standards of operational delivery.

Successful candidates will help coordinate operational activities, manage workflows, review eligibility assessments, make decisions on complex cases and support the delivery of quality services.

Job Description and Responsibilities

As a Senior Operations Analyst, you will support the day-to-day management and coordination of operational activities, working with colleagues and stakeholders across Ofgem.

Your responsibilities will include:

• Coordinating Operations Analyst tasks and supporting the day-to-day management of operational activities.
• Reviewing eligibility assessments and amendments to ensure compliance with scheme regulations and guidance.
• Evaluating and approving datasets to support operational delivery.
• Authorising payments across Ofgem’s environmental schemes.
• Using delegated authority to make decisions on behalf of the organisation.
• Managing workloads and ensuring team outputs meet service-level agreements and key performance indicators.
• Monitoring team performance and providing feedback on quality assurance.
• Coaching and supporting colleagues to improve performance and professional development.
• Working with internal and external stakeholders to resolve complex operational issues.
• Managing a varied and challenging caseload while contributing to wider team objectives.
• Identifying risks and making informed decisions to achieve effective outcomes.
• Reporting management information and tracking individual and team performance.
• Supporting strategic plans, process development and continuous improvement.

The position may not involve direct line management, but you will be expected to coordinate work and support colleagues through mentoring and coaching.

Essential Requirements

Applicants must demonstrate the following skills and experience:

• Proven ability to manage and deliver operational processes against key performance indicators, prioritising workloads and communicating effectively with stakeholders and senior management.
• Experience in process development, resource building, training and coaching.
• Good IT skills, including Microsoft Word, Excel and PowerPoint, with experience using databases and/or spreadsheets.
• Strong numerical and analytical abilities, with excellent attention to detail.
• Excellent organisational and prioritisation skills.
• Ability to build and maintain effective relationships with stakeholders.
• Strong written and verbal communication skills.

Lead Criteria: Operational process management and delivery against KPIs, and experience in process development, training and coaching.

Behaviours Assessed

Candidates will be assessed against the following Civil Service behaviours:

• Changing and Improving
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

Salary and Benefits

The salary depends on the successful candidate’s location:

• Cardiff and Glasgow: £35,232 – £45,831 per year.
• London: £38,021 – £48,561 per year.

Additional benefits include:

• Civil Service Pension Scheme with an employer contribution of 28.97%.
• 30 days of annual leave after two years.
• Hybrid working, currently one day per week in the office, subject to review.
• Flexible working hours.
• Family-friendly policies.
• Excellent training and professional development opportunities.
• Centrally located office facilities.
• Opportunities to contribute to important environmental and energy policy objectives.

Working Arrangements and Location

Successful candidates may be based at any of Ofgem’s offices in:

• Cardiff
• Glasgow
• London

Applicants from Cardiff and Glasgow are particularly encouraged to apply.

The role is currently within Ofgem. It is expected to move to another department during 2027 as part of the Warm Homes Plan. The receiving department or organisation is expected to be confirmed during 2026. Any transfer will be managed in accordance with the relevant staff transfer regulations.

Application and Selection Process

This vacancy uses the Civil Service Success Profiles recruitment framework and assesses candidates on their experience and behaviours.

Applicants will be required to provide:

• Personal details.
• Career history.
• Qualifications.
• A 1,250-word personal statement demonstrating how they meet the essential skills and capabilities listed in the role profile.

Applicants should address each essential criterion clearly. If a high number of applications is received, the initial sift may focus only on the lead criteria.

Interview Process

Shortlisted applicants will be invited to a face-to-face interview at one of Ofgem’s offices in Cardiff, Glasgow or London.

The interview will include behaviour-based and role-specific experience questions.

Important Information for Applicants

• Successful candidates must undergo a basic criminal record check.
• Baseline Personnel Security Standard (BPSS) checks are required.
• The vacancy is subject to Civil Service nationality and right-to-work requirements.
• Applications must comply with Ofgem’s recruitment and conflict-of-interest policies.
• Feedback will only be provided to candidates who attend an interview or assessment.

Ofgem welcomes applications from eligible candidates and participates in the Disability Confident Scheme and Great Place to Work for Veterans initiative.

How to Apply

Interested and eligible candidates should submit their applications through the official Civil Service Jobs recruitment portal before the closing date.

Closing Date: Monday, 16 November 2026, at 11:55 pm.

Contact Email: recruitment@ofgem.gov.uk

Job Reference: 488686