Customer Service Advisor

Flexible Customer Service Advisor – 6 Month Fixed Term Contract

Employer: G4S
Job Title: Flexible Customer Service Advisor
Job ID: 18933
Job Category: Facilities Management
Location: Home Based, with initial training in Wath upon Dearne, United Kingdom
Contract: 6-Month Fixed Term Contract
Working Arrangement: Part-Time / Home Based
Guaranteed Hours: 20 hours per week
Pay: £12.71 per hour
Date Posted: 3 September 2026
Closing Date: 1 October 2026

UK applicants: This is a UK-based home-working opportunity, but successful applicants must be able to attend 8 days of fully paid in-office training at Wath upon Dearne before transitioning to home working.

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About the Role

G4S is recruiting a Flexible Customer Service Advisor on a 6-month fixed-term contract.

The successful candidate will work as part of the G4S Customer Contact Centre in Wath upon Dearne and serve as a first point of contact for the Department for Work and Pensions (DWP).

You will support members of the public with their enquiries, providing reassurance, guidance and a high standard of customer service during every interaction.

The role offers a combination of guaranteed weekly hours and flexible shift selection, allowing employees to select preferred shifts from the available schedules.

After completing the required initial training, the role will transition to working from home.

Key Job Details

What You’ll Be Doing

As a Customer Service Advisor, your responsibilities will include:

• Handling inbound customer calls with patience, empathy and professionalism.
• Providing accurate guidance and information to members of the public.
• Maintaining confidentiality when handling customer information.
• Following safeguarding and GDPR requirements.
• Building rapport with callers.
• Managing sensitive and complex conversations confidently.
• Maintaining clear and accurate records of customer interactions.
• Providing a positive and professional customer experience.
• Working with colleagues and other departments where necessary to resolve customer enquiries.

Working Pattern and Flexible Hours

This position is designed to provide a degree of flexibility while maintaining guaranteed weekly hours.

Guaranteed minimum hours:
You will have a contract guaranteeing a minimum of 20 hours per week.

Flexible shift selection:
You can choose preferred working days and shift patterns from the published schedules, subject to availability.

Additional hours:
Extra shifts may be offered beyond the guaranteed 20 hours during periods of higher demand.

This could suit candidates looking for a part-time role with the opportunity to work additional hours when available.

Initial Paid Training

Before beginning home working, successful applicants must complete 8 days of fully paid in-office training at the G4S site in Wath upon Dearne.

Applicants should therefore be able to commute to the training location for the full initial training period.

Following successful onboarding and training, the role will transition to working from home.

Home Working Requirements

Candidates should have:

• A suitable and quiet workspace at home.
• A reliable, high-speed internet connection.
• The ability to work effectively in a home-based environment.
• Flexibility to work variable weekly rotas.
• The ability to attend the required initial training in Wath upon Dearne.

Ideal Candidate

G4S is looking for candidates who are:

• Customer orientated.
• Adaptable and flexible.
• Resilient when dealing with challenging situations.
• Well organised.
• Comfortable working in a fast-paced environment.
• Strong communicators.
• Collaborative team members.
• Positive, proactive and resourceful.
• Passionate about problem-solving.
• Comfortable handling sensitive customer conversations.

Previous customer service experience may be useful, but the advert particularly highlights qualities such as customer focus, teamwork, adaptability, resilience, collaboration and organisation.

Core Skills You Can Develop

The role provides opportunities to develop several transferable professional skills.

Stakeholder Management

You will develop the ability to liaise professionally with internal business partners and clients while working to resolve queries and maintain service standards.

Advanced Technical Systems

You may develop experience using industry-leading software applications for service desk management and data tracking, including systems such as VRIS and Hospitality Suite.

Conflict Resolution

The role provides experience handling complaints and general enquiries under pressure while maintaining a positive and proactive approach.

Salary

The advertised pay rate is:

£12.71 per hour

The contract guarantees a minimum of 20 hours per week.

At the guaranteed minimum of 20 hours per week, the advertised hourly rate equates to approximately £254.20 per week before deductions, assuming all guaranteed hours are worked.

Additional hours may be available during higher-volume periods.

Benefits

G4S states that employees are entitled to a range of benefits and offers, including:

• Progression, training and development opportunities.
• One volunteering day.
• Uniform provided.
• Annual leave entitlement on a pro-rata basis.
• Match-IT and Payroll Giving charity schemes.
• Refer a Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Confidential counselling services.
• 24/7 health and medical support.
• Discounts on high-street shops and brands.
• Discounts with selected retailers and travel suppliers.

Benefits are subject to the applicable terms and conditions.

Career Development

G4S highlights opportunities for personal and professional development within its Customer Services teams.

Customer service experience can provide transferable skills that may support progression into other areas of the organisation.

Potential career progression highlighted by G4S includes:

Customer Service Agent → Customer Service Team Leader → Operations Manager → Head of Service Delivery

The company also states that customer service employees may have transferable skills suitable for areas such as HR, Recruitment and Training.

Working at G4S

G4S is the international business of Allied Universal, a security and facility services provider.

G4S states that Allied Universal operates in more than 100 countries and territories and that G4S has an extensive network of offices in the UK with more than 31,000 employees.

Inclusion and Diversity

G4S states that it is committed to inclusion and diversity and welcomes applications from suitably qualified candidates regardless of race, gender, disability, religion or belief, sexual orientation or age.

G4S also states that applicants with a disability will be offered an interview where they meet the minimum requirements for the role.

Candidates requiring access support, reasonable adjustments or additional assistance during the recruitment process can contact the G4S recruitment team at:

careersatg4s@uk.g4s.com

Visa Sponsorship Information

The supplied advert does not state that visa sponsorship or a Certificate of Sponsorship (CoS) is available for this position.

Applicants who require sponsorship should confirm their eligibility and sponsorship position directly with G4S before applying.

Who This Job May Suit

This opportunity may be suitable for people looking for:

• Part-time employment.
• Home-based customer service work.
• Guaranteed minimum weekly hours.
• Flexible shift options.
• A fixed-term contract.
• Customer contact centre experience.
• Experience supporting members of the public.
• Opportunities to develop transferable customer service skills.

However, applicants must be able to complete the required 8 days of paid in-office training at Wath upon Dearne.

Application Process

Interested candidates should submit their application through the official G4S recruitment system.

Applicants should review the full job requirements and ensure they can meet the training, working-from-home and flexible-shift requirements before applying.

Closing Date

Applications close: 1 October 2026

Applicants are encouraged to check the official vacancy for the latest information before submitting an application.

How to Apply

To apply for the Flexible Customer Service Advisor – 6 Month Fixed Term Contract position, use the official G4S application link below:

Job ID: 18933
Location: Rotherham / Wath upon Dearne training
Pay: £12.71 per hour
Guaranteed Hours: 20 hours per week
Contract: 6-month fixed term
Closing Date: 1 October 2026