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IT Service Analyst

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IT Service Analyst – Forestry Commission

Salary: £28,016 per year
Location: Bristol, England
Contract: Permanent
Working pattern: Full-time
Vacancies: 1
Job grade: Administrative Officer – Pay Band 6b
Closing date: 8 November 2026, at 11:55 pm
Reference: 487275
Visa sponsorship: Not stated in the job advert. Applicants should confirm eligibility and sponsorship availability directly with the employer.

About the Role

Forestry England is recruiting an IT Service Analyst to join its dedicated IT Service Desk team in Bristol.

The organisation supports approximately 2,000 users working across forestry management, timber harvesting, recreation, events and visitor centres. Its IT services are undergoing significant transformation, including the rollout of Microsoft Office 365, modernised desktop systems, and new infrastructure and network solutions.

This role offers an opportunity for an IT professional with customer service and technical support experience to contribute to the delivery of reliable IT services across the organisation.

Key Responsibilities

  • Manage the IT Service Desk ticketing system, ensuring requests are tracked, prioritised and resolved or escalated promptly.
  • Troubleshoot and resolve technical issues reported by users.
  • Set up, configure and deploy laptops, desktop computers, iPhones and iPads.
  • Support user account administration and end-user systems.
  • Work with second-line support colleagues to resolve more complex technical issues.
  • Process IT requests relating to new starters, departing staff, procurement and equipment.
  • Monitor recurring technical issues and identify emerging patterns.
  • Contribute to IT projects and service improvements.
  • Maintain technical documentation and written user guidance.
  • Maintain accurate equipment records and stock levels.
  • Provide occasional rota cover and travel within the UK, including overnight stays when required.

Office attendance: You must be willing and able to work from the Bristol office for at least four days per week to support equipment requests and related activities.

Essential Skills and Experience

Applicants should demonstrate:

  • Excellent customer service skills.
  • Experience supporting users in an enterprise IT environment.
  • Strong written and verbal communication skills.
  • Relevant IT qualifications and/or at least two years of hands-on, service-focused IT technical experience.
  • Evidence of continued professional development.

Experience or knowledge of the following areas is desirable, with training provided where required:

  • Active Directory and Azure Active Directory user accounts and groups.
  • Service Desk tools such as Lansweeper, Bomgar and Microsoft Endpoint Manager.
  • Mobile device setup and support, including iPhones, Jamf and Microsoft Endpoint Management.
  • Windows 10, Office 365, Microsoft Teams and Microsoft Defender troubleshooting.
  • Microsoft unified communications and telephony setup.
  • Hardware troubleshooting and repairs for Dell laptops and desktop computers.
  • Printer support, including Canon multifunction devices and Uniflow.
  • Basic networking principles, cabling, patching, DHCP and DNS.
  • IT security awareness and support with resolving security incidents.

Salary and Benefits

The successful candidate will receive:

  • Annual salary of £28,016.
  • Civil Service pension: Employer contribution of 28.97%, with an advertised contribution value of £8,116.
  • Learning and development tailored to the role.
  • Flexible working options.
  • An inclusive working environment that promotes diversity and equal opportunities.

Visa Sponsorship and Right to Work

The advert does not confirm whether Forestry England can offer Skilled Worker visa sponsorship for this position.

The vacancy lists specific nationality and right-to-work eligibility requirements for Civil Service employment. Applicants who require visa sponsorship should contact the recruitment team before applying to confirm whether sponsorship is available and whether they meet the eligibility requirements.

Application and Selection Process

Applications must be submitted through the employer’s online recruitment system. Applications by email will not be accepted, and CVs or personal statements sent outside the application system will not be considered for shortlisting.

Applicants will need to provide:

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  • A 200-word statement describing relevant experience and career history.
  • A personal statement of no more than 500 words.

Both statements will be assessed during the initial shortlisting stage.

The interview will assess the following Civil Service behaviours:

  • Working Together
  • Delivering at Pace
  • Communicating and Influencing

Candidates may also be assessed on their experience, strengths and technical skills. The technical assessment could include a presentation, practical exercise or written task.

Successful candidates must complete a basic criminal record check or equivalent, as well as the required Baseline Personnel Security Standard checks.

Feedback will only be provided to candidates who attend an interview or assessment.

Important Information

The employer states that information provided in an application must be truthful and based on the applicant’s own experience. Applicants using AI tools to assist with their applications must ensure all examples and statements remain factually accurate and genuinely reflect their experience.

How to Apply

To read the full job description and submit your application, use the official employer application link below.

Application deadline: 8 November 2026 at 11:55 pm.

Contact Information

For enquiries about the vacancy, contact the Forestry England recruitment team:

Email: fcrecruitmentteam@forestryengland.uk

Source: Civil Service Jobs – Vacancy reference 487275.

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