Are you passionate about delivering exceptional customer service and making a difference in people’s lives? Look no further! GLL is seeking a highly motivated and enthusiastic Customer Service Advisor to join their team at Swiss Cottage Leisure Centre in Camden.
Location
- Remote (UK)
Job type:
- Flexible
Job Reference:
- 219555
Role of the Job
As a Customer Service Advisor, you will play a vital role in delivering exceptional customer service to every person who walks through the centre’s doors. Your warm welcome, sales skills, and ability to respond to enquiries will make a tangible impact on the business’s success.
Main Responsibilities
- Respond to customer enquiries and convert them into memberships
- Answer incoming calls and deal with transactions, including setting up direct debits and cash handling
- Deliver first-class customer service and maintain high customer service levels at all times
- Deal with membership enquiries, including selling memberships to customers
- Provide team support and maintain a clean and safe environment for customers and staff
- Set up equipment and prepare studios, gyms, or sports halls for various activities
- Handle customer queries and resolve any issues promptly
Qualifications Needed
- A can-do attitude and a real focus on customer service
- Passion and personality
- Knowledge of health and safety
- Good IT, literacy, numerical, and communication skills
- Some experience of administration and cash handling
FAQs
- What is the salary for this role?
The salary for this role is £13.85 per hour.
- What are the working hours?
The working hours are flexible, but you must be available to work a variety of shifts, including evenings and weekends.
- What benefits does GLL offer?
GLL offers a range of benefits, including a pension scheme, discounted gym membership, and exclusive discounts on products and services.
- Do I need experience in the leisure industry?
No, you don’t need experience in the leisure industry, but you must have excellent customer service skills and be able to work in a fast-paced environment.
- How do I apply for this role?
To apply for this role, please submit your application through GLL’s website.
- Who do I contact if I have any questions?
If you have any questions, please contact Justyna Bakula.
- Is this a permanent or temporary role?
This is a flexible role, and you will be required to work a variety of shifts.
- Can I work from home?
No, this role is based at Swiss Cottage Leisure Centre in Camden.
- Do I need to have a certain level of education?
No, you don’t need to have a certain level of education, but you must have good IT, literacy, numerical, and communication skills.
- How many hours will I be expected to work per week?
The number of hours you will be expected to work per week will vary, but you must be available to work a variety of shifts.
- Will I be required to work evenings and weekends?
Yes, you will be required to work evenings and weekends.
- Can I choose my own working hours?
No, you will be required to work a variety of shifts, including evenings and weekends.
- How long will it take to hear back after I apply?
The time it takes to hear back after you apply will vary, but you will be contacted if you are successful in being shortlisted for an interview.
Salary Package
- £13.85 per hour.
How to Apply
To apply for this role, please submit your application through GLL’s website.
Submit Application
About GLL
- A Charitable Social Enterprise
GLL is a charitable social enterprise that has been making a positive impact on people’s lives through sport, leisure, and culture for over 25 years. As a non-profit organization, GLL reinvests its profits back into the communities it serves, providing high-quality services and facilities that make a real difference to people’s lives.
- A Passion for Community
At the heart of GLL’s mission is a passion for community. By providing access to sport, leisure, and cultural activities, GLL aims to bring people together, promote social cohesion, and improve overall well-being. From leisure centres and libraries to children’s centres and event catering, GLL’s services are designed to meet the diverse needs of local communities.
- A History of Success
Since its establishment in 1993, GLL has grown to become one of the largest leisure operators in the UK. With a proven track record of success, GLL has expanded its services to meet the changing needs of local communities. Today, GLL operates over 400 facilities across England, Wales, and Northern Ireland, providing a wide range of services that promote health, happiness, and community engagement.