Client Manager Support

Client Manager Support – Government Property Agency

The Government Property Agency (GPA) is recruiting for a Client Manager Support position, offering a salary of £37,260 to £40,894.

This is a permanent, full-time Civil Service role at Higher Executive Officer (HEO) grade, with positions available across several UK locations.

Job Details

• Job title: Client Manager Support
• Employer: Government Property Agency
• Salary: £37,260 – £40,894
• Grade: Higher Executive Officer (HEO)
• Contract: Permanent
• Working pattern: Full-time
• Vacancies: 1
• Locations: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham and Swindon
• Reference: 484445
• Closing date: 11:55 pm, Friday 23 October 2026
• Business area: GPA – Workplace Services – Client Relationships

About the Role

The Client Relationships team works with senior stakeholders across Government departments and arm’s-length bodies that receive an enhanced service from the Government Property Agency.

As Client Manager Support, you will provide important administrative, coordination and client-support services to Client Managers, GPA colleagues and clients.

The role involves supporting client relationships, monitoring actions and performance, coordinating meetings, managing information and helping improve the overall client service experience.

Key Responsibilities

Your responsibilities will include:

• Working collaboratively with GPA Client Managers and wider stakeholders.
• Developing a strong understanding of GPA directorates, capabilities and operating processes.
• Supporting improvements in client satisfaction through proactive, high-quality service.
• Coordinating Key Performance Indicators through the Client Relationship Management (CRM) system.
• Supporting best practice and effective use of CRM systems.
• Monitoring cases and ensuring actions are progressed within appropriate timescales.
• Providing administrative support, including email and inbox management, diary management and meeting coordination.
• Arranging client meetings and preparing and circulating papers.
• Recording meeting minutes and following up agreed actions through the CRM system.
• Tracking and progressing actions for Client Managers and GPA Directors.
• Collating and distributing information across Client Management and wider teams.
• Maintaining client meeting trackers and supporting client engagement activities.
• Supporting Client Plans and ensuring deadlines and actions are communicated effectively.
• Preparing papers, agendas and requests for information.
• Drafting Permanent Secretary and Client Review briefs.
• Maintaining a centralised team meeting and activity calendar.
• Supporting the creation of case studies and maintaining key information in GPA document management systems.
• Developing AI literacy and using digital tools such as AI-assisted summaries and Power BI dashboards to improve processes.
• Acting as secretariat for project reviews and Boards, recording decisions and actions and following up afterwards.
• Managing shared folders and information requests and preparing written responses to routine enquiries.

Person Specification

The successful candidate should be able to work effectively in a fast-paced environment and manage competing priorities and strict deadlines.

You should be:

• An effective team player who can work across GPA and with wider stakeholders.
• A strong communicator with excellent stakeholder engagement and influencing skills.
• Comfortable engaging with senior stakeholders.
• Proactive and flexible when managing demanding workloads.
• Highly organised and able to identify problems and provide timely solutions.
• Able to complete detailed and complex work to a consistently high standard.
• Able to quickly understand business priorities, processes, information requirements and client needs.
• Capable of establishing strong working relationships across the organisation.

Essential Experience and Technical Skills

Applicants should have:

• Excellent oral and written communication skills.
• Significant business management or administrative experience.
• Experience providing support to teams and delivering successful change outcomes within set timescales.
• Strong IT skills and experience using multiple software tools.
• Experience with CRM systems and tools such as Documents, Sheets, Slides, Power BI and SharePoint, or equivalent Microsoft tools.

Desirable Experience

Experience working in an Estates or Property environment and experience of senior stakeholder management would be beneficial.

Behaviours Assessed

The selection process will assess:

• Working Together
• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace

Technical Skills

Candidates will also be assessed against:

• Customer Perspective
• Commercial Acumen
• Property Market Knowledge
• Innovation

Salary and Benefits

The salary is £37,260 to £40,894.

The Government Property Agency also contributes towards the Civil Service Defined Benefit Pension scheme, with an employer contribution of 28.97%.

Other benefits include:

• Learning and development tailored to the role.
• Flexible working options.
• An inclusive working environment.
• Civil Service pension benefits.

Visa Sponsorship

Visa sponsorship is not available for this vacancy.

The Government Property Agency states that it does not currently hold a visa sponsorship licence and cannot offer sponsorship to candidates who require their employer to take on sponsorship of their current or future visas.

Applicants who require employer-sponsored work permission should therefore not apply for this permanent role.

Selection Process

The vacancy uses the Civil Service Success Profiles recruitment framework and will assess Behaviours, Strengths, Experience and Technical Skills.

Applicants will be required to submit:

• A CV
• A 500-word personal statement aligned with the person specification

The sift is scheduled to take place during the week commencing 26 October 2026.

Interviews are normally held face to face, with virtual interviews only by exception.

The advertised interview location is:

Floor 9, 23 Stephenson Street, Birmingham, B2 4BH

Candidates will be assessed against the four listed behaviours, alongside Behaviour, Experience, Strength and Technical questions.

Security Clearance

Successful applicants will need to meet the required security and pre-employment checks.

The role requires Counter Terrorist Check (CTC) clearance. Candidates will normally need to have met the minimum UK residency requirement, which for CTC is three years of UK residency before the vetting application.

Working Pattern

This is a full-time role.

Applicants wishing to work an alternative pattern may apply, although their preferred working arrangement may not be available. This should be discussed with the vacancy holder before applying.

Nationality Requirements

The vacancy is broadly open to eligible UK nationals and other groups who have the right to work in the UK and meet the Civil Service nationality requirements.

Applicants should check the official nationality requirements before submitting an application.

Application and Closing Date

Applications must be submitted through the official Civil Service Jobs recruitment system.

Closing date: 11:55 pm, Friday 23 October 2026

Job reference: 484445

Source: Civil Service Jobs / Government Property Agency

Important: The original advert states that the vacancy will no longer be available once the job closes, so applicants should save any information they need for their records.