M365 Digital Adoption

M365 Digital Adoption Professional – Liverpool City Council

Liverpool City Council is recruiting an M365 Digital Adoption Professional to join its Technology and Customer Services area and support the adoption and effective use of Microsoft 365 services across the council.

The role sits within the Strategy and Design Team and will involve supporting colleagues and service areas to make better use of Microsoft 365 tools, including SharePoint Online, Microsoft Teams, OneDrive and Power Platform.

Job Details

• Employer: Liverpool City Council
• Job title: M365 Digital Adoption Professional
• Salary: £47,655 – £53,051 per year
• Contract: Permanent, full time
• Working hours: 35 hours per week
• Location: Cunard Building, Water Street, Liverpool
• Working arrangement: Agile and fully flexible
• Job category: IT and Digital
• Business unit: Strategy & Change
• Job reference: liverpoolcitycouncil/TP/694/2297
• Closing date: 16 October 2026
• Posted: 2 October 2026

About the Role

The successful candidate will help colleagues understand how Microsoft 365 can support their work, improve ways of working and contribute to better services for residents and council staff.

You will support both business-as-usual activities and approved digital transformation initiatives, helping to improve engagement and adoption of Microsoft 365 services across Liverpool City Council.

Key Responsibilities

• Plan, deliver and evaluate Microsoft 365 adoption activities.
• Help colleagues use Microsoft 365 tools confidently and effectively.
• Create clear guidance, learning materials and communications for new and existing services.
• Promote good practice around collaboration, information management, accessibility, security and governance.
• Work with service areas to identify adoption challenges and opportunities for improvement.
• Gather feedback and help improve how Microsoft 365 is used across the council.
• Collaborate with ICT colleagues, project teams, communications colleagues, service areas and M365 Champions.
• Continue developing knowledge of Microsoft 365, digital adoption, change management and user support.

What Liverpool City Council Offers

Employees can benefit from:

• At least 27 days’ annual leave plus bank holidays, rising to 32 days after five years’ service.
• The option to purchase additional annual leave.
• Agile working through a “Flexibility First” approach, where applicable.
• Membership of the Local Government Pension Scheme, with an option to join the AVC Scheme.
• Training and career progression opportunities.
• Employee Assistance Programme and other health and wellbeing support.
• Cycle to Work and Travel Pass schemes.
• Drive Time salary sacrifice car lease scheme.
• Family-friendly policies with enhanced leave.
• Discounted gym memberships.
• Employee Volunteering Scheme.
• Medicash.

Interview and Recruitment Process

• Closing date: Midnight, 16 October 2026
• Shortlisting: Week commencing 19 October 2026
• Interviews: Weeks commencing 2 and 9 November 2026
• Interview format: Face to face

Liverpool City Council reserves the right to close the vacancy early, so applicants are encouraged to submit their applications well before the closing date.

Right to Work and Visa Sponsorship

Candidates must either already have the right to work in the UK before starting employment or meet the Home Office requirements for visa sponsorship.

Applicants who require sponsorship are advised to check their eligibility for a Skilled Worker visa before applying. Sponsorship eligibility should be assessed against the current Home Office requirements and the specific circumstances of the role and applicant.

How to Apply

Applications are processed through Liverpool City Council’s Tribepad recruitment system. Applicants should complete their full profile, including their work and education history.

Those shortlisted will receive recruitment communications through the email address registered on Tribepad, so applicants should regularly check their inbox and spam/junk folders.

For an informal discussion about the role, contact Emma Langton at emma.langton@liverpool.gov.uk.

Source: Liverpool City Council