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Universal Credit Job Centre Work Coach – 108 Vacancies Across Yorkshire and Lincolnshire

Employer: Department for Work and Pensions (DWP)
Salary: £32,137 per year
Job Grade: Executive Officer (EO)
Contract: Permanent
Working Hours: 37 hours per week, with part-time and job-share options potentially available
Locations: Multiple locations across Yorkshire and Lincolnshire
Number of Vacancies: 108
Visa Sponsorship:  New Skilled Worker visa sponsorship applications are not available for these vacancies under the advertised conditions. Limited exceptions may apply to certain existing Skilled Worker visa holders sponsored before 4 April 2024. Review the official advert for full eligibility details.
Closing Date: 29 October 2026 at 11:55 pm
Job Reference: 486063

About the Role

The Department for Work and Pensions (DWP) is recruiting 108 Work Coaches to support people claiming Universal Credit and other benefits as they work towards employment and financial independence.

This is an opportunity to join one of the UK’s largest public service departments in a permanent Executive Officer role. You will help customers overcome barriers to employment, improve their job-search skills and access the support they need to find, maintain and progress in work.

The role involves working directly with customers, employers and colleagues through face-to-face appointments, telephone conversations and digital services.

Key Responsibilities

As a Work Coach, your duties will include:

  • Supporting customers claiming Universal Credit, Employment and Support Allowance, Jobseeker’s Allowance and Income Support.
  • Helping people search for jobs effectively and identify suitable employment opportunities.
  • Providing clear advice and guidance tailored to individual circumstances.
  • Building positive relationships that motivate customers and help them move closer to employment.
  • Understanding local employment opportunities and services provided by partner organisations.
  • Referring customers to appropriate support based on their needs.
  • Making timely decisions and managing your customer caseload effectively.
  • Ensuring customers receive fair treatment and appropriate support in line with the Equality Act 2010.
  • Using computer systems and digital tools to deliver an effective public service.

Who Can Apply?

DWP is looking for customer-focused applicants who can communicate effectively, understand complex information and explain it clearly to people from diverse backgrounds.

You should be able to demonstrate:

  • Good written and verbal communication skills.
  • The ability to explain information clearly and support customers in improving their employment prospects.
  • Confidence using computer systems and digital job-search tools.
  • The ability to handle telephone enquiries professionally.
  • Calmness and sound judgement when dealing with difficult situations.
  • The ability to work independently and as part of a team in a busy environment.
  • Confidence carrying out the spoken aspects of the role in English.

You must also be willing and able to work face-to-face with customers at your assigned Jobcentre.

Is previous DWP experience required? The advertised selection assessments do not require specific DWP knowledge or experience. Applicants should nevertheless demonstrate the skills and behaviours needed for the role.

Available Job Locations

Vacancies are available in the following locations:

  • Barnsley
  • Bradford – Eastbrook Court and Westfield House
  • Bridlington
  • Castleford
  • Dewsbury
  • Dinnington
  • Doncaster
  • Grimsby – Bridge House
  • Guiseley
  • Halifax – Crossfield House
  • Harrogate
  • Hemsworth
  • Huddersfield
  • Hull
  • Keighley
  • Leeds – Park Place and Southern House
  • Maltby
  • Mexborough
  • Morley
  • Pontefract
  • Pudsey
  • Rotherham
  • Scarborough – Albion House
  • Scunthorpe
  • Seacroft
  • Sheffield – Bailey Court, Cavendish Court, Hillsborough and Woodhouse
  • Spen Valley
  • Todmorden
  • Wakefield
  • Wombwell
  • York

Applicants may select up to three preferred locations. Choose only locations you can reasonably travel to or relocate to at your own expense.

Working Hours and Training

The standard working week is 37 hours. Working patterns may include full-time, part-time, job sharing, flexible working and part-year arrangements, subject to business requirements.

The role is fully office-based and is not suitable for hybrid working. Employees may be required to work between 7:45 am and 8:00 pm, Monday to Friday, and between 8:45 am and 5:00 pm on Saturdays.

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New recruits must work full-time during the training and consolidation period. Part-time and job-share employees may therefore need to work full-time temporarily before moving to their agreed working pattern.

DWP may also require employees to undertake a work-based qualification or apprenticeship to develop the skills needed for the role.

Salary and Employee Benefits

The successful candidates will receive an annual salary of £32,137, alongside a range of Civil Service benefits, including:

  • At least 23 days of annual leave on entry, rising to 30 days with service.
  • Nine days of public and privilege leave.
  • Membership of the Civil Service Defined Benefit Pension Scheme.
  • Flexible working arrangements, where operationally possible.
  • Funded learning and professional development opportunities.
  • Coaching, mentoring and career progression programmes.
  • Employee discounts and interest-free season ticket loans.
  • Cycle-to-work scheme.
  • Employee assistance and wellbeing support.
  • Family-friendly policies, including enhanced maternity and shared parental leave pay after one year of continuous service.
  • Opportunities to join staff networks supporting inclusion and professional development.

Visa Sponsorship and Right to Work

Important for international applicants: The vacancy advert states that these positions are not currently eligible for new Skilled Worker visa sponsorship applications from candidates who do not already have UK Skilled Worker permission under the specified pre-4 April 2024 sponsorship conditions.

The advert also states that sponsorship cannot be guaranteed and that requests will be considered under the applicable DWP guidance and Home Office policy.

See also Female Carers

The role can only be performed in the UK and cannot be undertaken from overseas. Applicants must meet the Civil Service nationality requirements and have the relevant right to work.

If you are applying from outside the UK and require a new Skilled Worker visa, this vacancy is unlikely to be suitable.

Application and Selection Process

Applications are assessed through the Civil Service Success Profiles framework.

Stage 1: Online Application

Applicants must complete the application form and provide a statement of up to 500 words explaining how their skills and experience demonstrate the Managing a Quality Service behaviour at Executive Officer level.

Examples may come from employment, volunteering, work experience or other relevant activities. Applications must be anonymised: do not include your name or contact details in your personal statement.

Stage 2: Role Suitability Assessment

Shortlisted applicants will be invited to complete two assessments:

  • Values-Based Assessment: Approximately 15–20 minutes and not timed.
  • Capability-Based Assessment: A timed 20-minute situational judgement test.

You do not need specialist DWP knowledge to complete these assessments. They must be completed within the deadline stated in your invitation, or your application will not progress.

Stage 3: Application Review and Interview

Candidates who meet the required assessment standard may progress to an application review and face-to-face interview.

Interview assessment will cover the following behaviours:

  • Working Together
  • Communicating and Influencing
  • Developing Self and Others

You will also be asked strength-based questions. Interviews will take place at locations across Yorkshire and Lincolnshire, and travel costs will not be reimbursed.

Successful candidates will receive offers according to merit order and business requirements. A reserve list may be held for six months.

How to Apply

To apply, visit the official DWP Operational Recruitment website and find the Universal Credit Job Centre Work Coach vacancy for Yorkshire and Lincolnshire, reference 784 / job reference 486063.

Application deadline: Thursday, 29 October 2026, at 11:55 pm.

Frequently Important Notes

  • Number of vacancies: 108.
  • Experience: Specific DWP experience is not required for the role suitability assessments.
  • Training: Training is provided, and new recruits must work full-time during the training and consolidation period.
  • Hybrid working: Not available; the role is fully office-based.
  • Part-time opportunities: Potentially available, subject to operational requirements.
  • Visa sponsorship: New Skilled Worker sponsorship is not available under the advertised conditions.
  • Relocation: Relocation costs are not reimbursed.
  • Security checks: Successful applicants must undergo the required criminal record and baseline personnel security checks.

Related Job Opportunities

If you are exploring other UK employment opportunities, you may also wish to search for:

  • Work Coach and Employment Adviser vacancies.
  • Universal Credit and Benefits Caseworker jobs.
  • Administrative Officer and Executive Officer roles.
  • Civil Service Customer Service vacancies.
  • DWP operational delivery opportunities.

Check each vacancy’s salary, location, eligibility and sponsorship policy before applying, as requirements vary by employer and role.

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