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Customer Service Assistant

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Employer: East of England Co-op
Job Title: Customer Service Assistant
Location: 68 Carriage House, Bishop’s Stortford, Hertfordshire, UK
Salary: £12.73 per hour
Contract: Permanent
Working Pattern: Part-time
Total Vacancy Hours: 7.5 hours
Number of Vacancies: 1
Closing Date: 21 October 2026
Vacancy Reference: 10021521
Visa Sponsorship: Not stated in the job advert. Applicants should confirm eligibility directly with the employer before applying.

About the Role

East of England Co-op is recruiting a part-time Customer Service Assistant to join its retail team in Bishop’s Stortford, Hertfordshire.

In this role, you will help deliver excellent customer service, maintain product availability and store presentation, follow company procedures, and support engagement with the local community.

You will work alongside a friendly and motivated team, helping the store provide a positive shopping experience for both new and existing customers.

Key Responsibilities

As a Customer Service Assistant, your responsibilities will include:

  • Providing friendly and helpful customer service.
  • Supporting product availability and maintaining high standards of store presentation.
  • Following company policies, procedures and compliance requirements.
  • Working collaboratively with colleagues to meet store objectives.
  • Helping create a welcoming shopping environment.
  • Supporting the store’s relationship with the local community.
  • Adapting to operational needs and working flexibly when required.

Requirements and Skills

The employer is looking for candidates who are:

  • Friendly, approachable and customer-focused.
  • Reliable and able to work effectively as part of a team.
  • Confident communicators.
  • Positive, motivated and willing to learn.
  • Flexible and able to adapt to changing priorities.
  • Equipped with basic numeracy, literacy and IT skills.

Age requirement: Applicants must be aged 18 or over due to the nature of the role.

Working Hours and Availability

The position is advertised as part-time, with a total vacancy allocation of 7.5 hours.

Availability is important because shifts may be adjusted to meet the store’s operational requirements. Applicants should be prepared to discuss their availability during the application process.

The employer particularly values broad availability from Monday to Sunday, including evenings and weekends.

Advertised working patterns are non-contractual and may change according to business needs. Applicants should confirm the exact shift arrangements before accepting an offer.

Salary and Employee Benefits

The successful candidate will receive £12.73 per hour and access to a range of employee benefits, including:

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  • 20% discount in East of England Co-op food stores.
  • Additional discounts across the company’s family of businesses.
  • 22 days of annual leave, plus bank holiday entitlement, increasing with service.
  • 5% employer pension contribution.
  • Death-in-service benefit.
  • Enhanced family leave and pay arrangements, subject to service criteria.
  • Training and apprenticeship programmes to support career development.
  • Discounts, deals and cashback at more than 900 high-street and online retailers.
  • Financial wellbeing support, including Stream.
  • Access to Cycle to Work, Rental Deposit Scheme and SmartTech after the qualifying period.
  • Employee recognition scheme and long-service awards.
  • Free 24/7 remote GP services, including support relating to prescriptions, fitness, nutrition and counselling.
  • Employee Assistance Programme.

The employer also aims to provide flexibility where possible to help colleagues balance work with studying, caring responsibilities and other commitments.

Is Visa Sponsorship Available?

Visa sponsorship is not confirmed in the job advert. The listing does not state whether East of England Co-op can sponsor applicants for a UK work visa for this vacancy.

Candidates who require Skilled Worker visa sponsorship should contact the employer to confirm whether sponsorship is available for this specific role before applying.

How to Apply

Interested candidates can review the vacancy and submit an application through the job listing below.

Source: Careerjet UK – East of England Co-op
Vacancy Reference: 10021521
Closing Date: 21 October 2026

 

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