Customer Service Assistant

Customer Service Assistant at Derby City Council – Part-Time Job in the UK

Derby City Council is recruiting a Customer Service Assistant to work at Derby Arena. This permanent, part-time opportunity is ideal for applicants with customer service experience who enjoy helping people in a busy sports, leisure and events environment.

The role offers experience in customer service, bookings, memberships, sales, leisure operations and event support, alongside a range of local government employee benefits.

Job Overview

• Job Title: Customer Service Assistant
• Employer: Derby City Council
• Location: Derby Arena, Derby, England
• Salary: £26,427–£26,847 per year, pro rata
• Working Hours: 32 hours per week
• Contract Type: Permanent
• Working Pattern: Part-time, including early mornings, evenings, weekends and bank holidays
• Job Reference: 000012610
• Date Posted: 26 October 2026
• Closing Date: 9 November 2026
• Interview Dates: Week commencing 16 November 2026
• Visa Sponsorship: Not stated in the job advert. Applicants requiring sponsorship should confirm eligibility directly with Derby City Council.

About the Role

As a Customer Service Assistant at Derby Arena, you will help customers access the venue’s facilities, activities, memberships and events. You will work with a supportive team to provide a welcoming and professional experience for visitors.

The position offers opportunities to develop customer service, administrative, sales and leisure operations skills.

Key Responsibilities

• Welcome customers and respond professionally to enquiries in person, by telephone and through other contact channels.
• Assist with bookings, memberships, activity enrolments and enquiries about the Arena’s services.
• Promote memberships, activities and events to help customers find suitable services.
• Manage facility access and support cash handling, payments and administrative processes.
• Set up, move and store sports and event equipment safely.
• Carry out routine checks of facilities and equipment and report any issues.
• Respond to customer feedback, questions and concerns, aiming for positive outcomes.
• Work with colleagues to support sports, fitness, cycling and events activities.
• Help maintain a clean, safe and presentable environment.

Essential Requirements

Applicants should have:

• Experience working in a customer-facing environment.
• Strong customer service skills and a genuine interest in helping people.
• Good communication and interpersonal skills.
• Experience working effectively as part of a team.
• Good organisational and administrative skills, with attention to detail.
• Basic IT skills, including Microsoft Office and other computer systems.
• The ability to work independently, use initiative and remain professional in a busy environment.
• A friendly, reliable and adaptable approach.
• An appreciation of equality, diversity and inclusion.
• Flexibility to work early mornings, evenings, weekends and bank holidays.
• The physical ability to move equipment and support operational activities safely when required.

Desirable Experience

The following would be advantageous:

• Experience in a sales-focused environment.
• Customer service or customer care qualifications or training.
• Experience in leisure, fitness, sports or hospitality.
• An understanding of health and safety practices in a customer-facing environment.

Working Hours

The role offers 32 hours per week, with shifts scheduled across the following operating periods:

• Monday to Friday: 5:30 am–10:30 pm
• Saturday and Sunday: 6:15 am–7:30 pm

Working hours may change to accommodate events. Applicants should be comfortable working a flexible shift pattern.

Salary and Employee Benefits

Derby City Council offers a range of employee benefits, some of which depend on the role, contract or length of service.

Financial Benefits

• Local Government Pension Scheme, including life cover.
• Team Derby Rewards discounts across retail, leisure and lifestyle brands.
• Tusker Car Benefit Scheme for eligible employees.

Annual Leave and Work-Life Balance

• Annual leave starting at 27 days and increasing to 32 days after five years of service.
• Bank holidays, depending on the contract.
• The option to purchase additional annual leave.
• Support for colleagues with caring responsibilities.
• Flexible retirement options, where eligible.

Learning and Development

• Learning and development opportunities.
• Career conversations, mentoring and professional development programmes.
• Access to relevant qualifications and management development opportunities.

Health and Wellbeing

• Employee Assistance Programme and wellbeing support.
• Free annual flu vaccinations.
• Cycle2Work Scheme and free cycle training.

Additional Benefits

• Up to 15 hours of volunteering leave annually.
• Employee recognition and long-service awards.
• Employee networks supporting inclusion and workplace wellbeing.

Equality, Diversity and Inclusion

Derby City Council welcomes applications from people of all backgrounds and is committed to creating an inclusive workplace.

As a Disability Confident Leader, the council offers a Guaranteed Interview Scheme to eligible disabled applicants who meet the essential criteria. Eligible members of the Armed Forces community, veterans and their close family members may also qualify.

Reasonable adjustments are available throughout the recruitment process.

How to Apply

Interested applicants can apply online through the official Derby City Council recruitment website.

Application deadline: 9 November 2026. Applications submitted after midnight on the closing date will not be accepted.

Applicants may also apply using a CV instead of completing the standard application form. To do so, submit your CV together with the required Declaration Form to Cait.Aldridge@derby.gov.uk.

Your CV should demonstrate how your skills and experience meet the essential requirements. A supporting statement addressing the person specification is strongly recommended.

The Equalities Form is optional and can be sent to recruitmentteam@derby.gov.uk.

Person Specification:

For application assistance, contact Derby City Council’s Recruitment Team on 01332 640844 or email recruitmentteam@derby.gov.uk.