Administration Officer

Administration Officer (POAS) – Office of the Public Guardian

Job Overview

• Employer: Office of the Public Guardian (OPG), Ministry of Justice
• Job Title: Administration Officer (POAS) – Day Shift
• Salary: £25,582 per year
• Location: Victoria Square House, Birmingham, B2 4AJ
• Contract: Permanent
• Job Grade: Administrative Officer (AO)
• Working Pattern: Full-time, part-time, flexible working and job share
• Minimum Part-Time Hours: 22.2 hours per week
• Number of Vacancies: 100
• Reference Number: 487334
• Job Reference: 23530
• Closing Date: 5 November 2026 at 11:55 pm
• Visa Sponsorship: Not eligible for new Skilled Worker visa sponsorship, subject to limited transitional provisions for eligible existing visa holders.

About the Office of the Public Guardian

The Office of the Public Guardian (OPG) protects people in England and Wales who may lack the mental capacity to make certain decisions about their health, welfare or finances.

An executive agency of the Ministry of Justice, the OPG is responsible for registering Lasting Powers of Attorney (LPAs) and Enduring Powers of Attorney (EPAs), as well as supervising deputies appointed by the Court of Protection.

The organisation is undergoing a transformation programme to improve its services and provide accessible, high-quality support to the people who rely on it.

About the Administration Officer Role

The successful candidates will join the Power of Attorney Services team in Birmingham. There are opportunities across different departments, with responsibilities covering administration, casework, document registration, quality assurance, filing, mail handling and customer service.

Some positions will involve answering customer enquiries by telephone, while most roles will require regular office attendance and some manual handling duties.

Key Duties and Responsibilities

• Deliver accurate, timely and professional customer service.
• Process applications and casework while ensuring information is clear, correct and up to date.
• Maintain case management systems and management information records.
• Monitor personal performance statistics and report discrepancies where necessary.
• Handle customer enquiries by telephone, email and letter, providing appropriate information or escalating issues to the relevant teams.
• Support document registration, filing, post opening and quality assurance activities, depending on the department.
• Follow established procedures and contribute ideas to improve efficiency and customer experience.
• Work collaboratively with colleagues, participate in team meetings and maintain effective working relationships.
• Manage competing priorities, meet performance targets and maintain high standards of work.
• Take responsibility for personal learning, training and compliance with relevant HR policies.
• Carry out manual handling activities in accordance with health and safety requirements.

Essential Skills and Experience

Applicants must demonstrate:

• The ability to carry out manual handling activities in line with health and safety legislation.
• Experience using Microsoft Office applications, including Word, Excel and Outlook.
• Good written and verbal communication skills, including the ability to undertake telephone-based work.
• Experience dealing with customers.
• The ability to assess evidence, make informed decisions and communicate those decisions clearly.

A specific degree is not listed as an essential requirement in the advert.

Desirable Skills

The following experience would be beneficial but is not essential:

• Experience in administration or operational delivery.
• Experience working in a compliance environment.

Working Hours and Office Attendance

The minimum part-time commitment is 22.2 hours per week. Full-time, part-time, flexible working and job-share arrangements will be considered.

Applicants should be aware that training may initially require full-time attendance, even for those seeking part-time hours.

Most positions require attendance at the Birmingham office five days a week, with limited remote-working opportunities depending on the role. Successful candidates must attend their designated base location in line with Civil Service requirements, subject to reasonable adjustments.

Visa Sponsorship and Right to Work

This role is not eligible for new Skilled Worker visa sponsorship.

The advert states that the department cannot sponsor applicants who have not held a Skilled Worker visa before the rule changes introduced on 22 July 2025.

Applicants who continuously held a Skilled Worker visa before that date may be assessed under the applicable transitional provisions.