Information Support Officer

Information Support Officer – Bromsgrove and Redditch Councils

Salary: £30,515 – £33,119 per annum (Grade 5, SCP 14–19)

Location: Town Hall, Redditch, Worcestershire, England

Employer: Bromsgrove and Redditch Councils

Contract: Full-time, permanent

Working Pattern: Standard

Hours: Full-time

Closing Date: 19 November 2026

Reference: BR/TP/148/676

Visa Sponsorship: Not stated in the job advert. Applicants requiring sponsorship should confirm eligibility directly with the recruiting employer.

About the Employer

Bromsgrove District Council and Redditch Borough Council share services and are committed to putting customers at the heart of service delivery.

Based in North Worcestershire, the Councils aim to improve services and make a positive difference to the communities they serve.

About the Role

Bromsgrove and Redditch Councils are recruiting an Information Support Officer to act as the central point of contact for information access requests and support the organisation’s information governance responsibilities.

You will manage requests made under information access legislation, including the Freedom of Information Act, Data Protection Act, Environmental Information Regulations and Public Sector Information regulations.

The successful candidate will help ensure that information requests are handled accurately, confidentially and within statutory deadlines while supporting effective records and information management across the Councils.

Key Responsibilities

• Coordinate and manage Freedom of Information, Data Protection, Environmental Information and related information access requests.
• Ensure responses are accurate and issued within legal timescales.
• Provide advice and guidance to Council officers, Councillors and members of the public on information access and data protection matters.
• Work with colleagues to develop and implement effective information, records and knowledge management arrangements.
• Maintain and improve information access and data protection guidance on the Council’s intranet and website.
• Liaise with the Information Commissioner’s Office (ICO) when required.
• Support the development and implementation of the Council’s Information Management Strategy.
• Deliver information management training and awareness sessions for staff and Councillors.
• Work with Organisational Development colleagues to improve information management practices.
• Prepare reports, statistics and management information relating to FOI, data protection and other information governance activities.
• Handle sensitive and confidential information appropriately.

Employee Benefits

The Councils offer a range of staff benefits, including:

• Local Government Pension Scheme.
• Generous annual leave starting at 25 days, plus bank holidays (pro rata).
• Flexible working arrangements, where appropriate.
• Employee Assistance Programme.
• Access to an employee benefits platform offering high-street shopping discounts, leisure and holiday discounts, salary sacrifice schemes and other benefits.

Further Information

For further information about the duties and responsibilities of this position, contact the recruiting manager:

Andrew Gallagher

Email: andy.gallagher@bromsgroveandredditch.gov.uk

For assistance with online applications, contact the HR team:

Email: recruitment@bromsgroveandredditch.gov.uk

How to Apply

Interested candidates should submit their applications through the official recruitment portal.

Application deadline: 19 November 2026.

Source: WM Jobs – Bromsgrove and Redditch Councils