Ward Clerk – NHS Borders (Borders General Hospital) | Band 2 | Permanent
Looking for a permanent NHS administration role in Scotland? NHS Borders is recruiting a Ward Clerk to join the Frailty Unit at Borders General Hospital. This is an excellent opportunity for individuals with strong administrative, communication, and customer service skills who want to build a rewarding career within the NHS.
Job Overview
| Job Details | Information |
|---|---|
| Position | Ward Clerk |
| Employer | NHS Borders |
| NHS Board | NHS Scotland |
| Department | Frailty Unit |
| Location | Borders General Hospital, Scotland |
| Job Reference | 254279 |
| Salary | Band 2 (£26,696 – £28,988 per year) |
| Employment Type | Permanent |
| Working Hours | 36 hours per week |
| Category | Administrative Services |
| Posted Date | 21 July 2026 |
| Application Deadline | 4 August 2026 |
About NHS Borders
NHS Borders delivers high-quality healthcare services across the Scottish Borders. The organisation is committed to providing compassionate, patient-centred care while creating an inclusive and supportive working environment for its staff.
NHS Values
- Compassion
- Kindness
- Integrity
- Teamwork
- Excellence
About the Role
NHS Borders is seeking a flexible, enthusiastic, and organised Ward Clerk to support the newly established Frailty Unit at Borders General Hospital.
The successful applicant will provide essential clerical and administrative support while acting as the first point of contact at the nurses’ station. This position is ideal for someone who enjoys working in a busy healthcare environment and delivering excellent customer service to patients, families, and healthcare professionals.
Key Responsibilities
- Provide clerical and administrative support to the Frailty Unit.
- Manage reception duties at the nurses’ station.
- Answer telephone calls professionally.
- Welcome patients, visitors, and carers.
- Respond to face-to-face enquiries.
- Relay information accurately to clinical staff.
- Maintain confidential patient records.
- Support daily ward administration.
- Communicate effectively with multidisciplinary teams.
- Liaise with Social Work, the Scottish Ambulance Service, voluntary organisations, and other healthcare agencies.
Essential Skills and Experience
- Excellent communication skills.
- Strong administrative experience.
- Good organisational skills.
- Customer service experience.
- Good IT and computer skills.
- Ability to multitask and prioritise work.
- Accuracy and attention to detail.
- Ability to work independently and within a team.
- Professional and confidential approach to work.
Salary and Benefits
- Band 2 salary of £26,696–£28,988 per year.
- Permanent NHS employment.
- NHS Pension Scheme.
- Paid annual leave.
- Career development opportunities.
- Ongoing professional training.
- Supportive working environment.
Right to Work in the UK
Applicants must have the legal right to work in the United Kingdom. NHS Scotland will carry out right-to-work checks before employment.
Visa Sponsorship
Some NHS Scotland positions may qualify for sponsorship under the Skilled Worker or Health and Care Worker Visa routes where eligibility requirements are met. Applicants should confirm eligibility before applying.
Criminal Record Check
If the role is classified as a regulated position, successful applicants may be required to join the Protecting Vulnerable Groups (PVG) Scheme.
Equality, Diversity and Inclusion
NHS Scotland welcomes applications from all sections of society and is committed to creating an inclusive workplace where everyone is treated with dignity and respect.
Important Information
- Submit your application before the closing date.
- Late applications will not be accepted.
- AI tools may be used for planning or proofreading only.
- Your application must reflect your own knowledge, skills, and experience.
Application Deadline
4 August 2026
How to Apply
Apply online through the official NHS Scotland careers website.