Housing Support Officer

Housing Support Officer – Sheffield City Council

Salary: £31,015 – £33,673 per annum (Grade 5)
Location: Howden House, Sheffield, with visits to customers across Sheffield
Contract: Permanent
Working Pattern: Full-time, 37 hours per week (flexible working, part-time and job-share arrangements may be considered)
Vacancies: 2
Job Category: Housing
Employer: Sheffield City Council
Date Posted: 5 November 2026
Closing Date: 25 November 2026
Job Reference: REQ004881
Visa Sponsorship: Not stated in the job advert.

Job Overview

Sheffield City Council is recruiting two enthusiastic and committed Housing Support Officers to join its Refugee and Move On Team within the Supported Housing service.

Based at Howden House, successful candidates will support individuals across Sheffield, helping them access suitable accommodation, overcome housing challenges and achieve greater independence.

The two vacancies offer opportunities to work in specialist homelessness support or refugee resettlement.

Available Roles

1. Housing Support – Homelessness and Rough Sleeping

This role involves supporting single people who are sleeping rough or at risk of homelessness.

Responsibilities include:

• Managing your own caseload of individuals.
• Visiting customers in their homes.
• Using trauma-informed and strengths-based approaches to engage with people.
• Helping individuals access suitable accommodation and health services.
• Supporting people to achieve stability and independent living.
• Providing support to residents in a women’s housing project.

Important: This particular vacancy is restricted to women because of the nature of the support provided within the women’s housing project.

2. Refugee Resettlement and Move On Support

This role involves supporting refugees arriving in Sheffield through the Afghan, UK Resettlement Scheme (UKRS) and Homes for Ukraine programmes.

Responsibilities include:

• Managing a caseload of refugees with different support needs.
• Supporting newly arrived refugees and individuals who have lived in the UK for up to five years.
• Providing specialist, trauma-informed and person-centred housing support.
• Helping refugees with resettlement, integration and independent living.
• Working with local stakeholders and voluntary sector organisations.
• Supporting individuals at different stages of the resettlement programme.

Working Arrangements and Benefits

Sheffield City Council offers:

• Generous annual holiday entitlement.
• Opportunities for flexible working.
• Consideration of part-time and job-share arrangements.
• A dedicated and supportive team environment.
• A commitment to equality, diversity and inclusion.
• Support for employees with unpaid caring responsibilities.

The Council also welcomes applications from under-represented groups and aims to build a workforce that reflects the communities it serves.

Guaranteed Interview Scheme

Applicants who are disabled, care leavers or armed forces veterans may be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form.

Where application numbers are high, the Council may prioritise candidates who best meet the essential criteria.

Salary Information

The salary for this position is £31,015 to £33,673 per annum.

Successful applicants will normally start at the bottom of the salary grade. However, the Council may consider a higher starting point within the grade where applicants provide payslip evidence of a higher existing basic salary.

Safeguarding

Sheffield City Council is committed to safeguarding and promoting the welfare of all individuals. Successful candidates may be required to undergo relevant safeguarding checks.

Application Process

Interested candidates should apply online through the official Sheffield City Council recruitment portal.

Applicants should review the job description and person specification documents before submitting their applications.

Closing Date: 25 November 2026