Cover Genius is a Series E insurtech company that protects the global customers of the world’s largest digital companies. The company is looking for a Customer Support Specialist to join their team and deliver excellent customer service to customers using their insurance products.
Location
- Remote (Work from home)
(London office available for occasional use)
Employment Type
- Full-time
Role of the Job
The Customer Support Specialist will be responsible for delivering excellent customer service to customers using Cover Genius’s insurance products. The specialist will handle customer inquiries via phone, chat, and email channels, and provide guidance to customers on how to use the company’s products and services.
Main Responsibilities
- Customer Interaction: Handle customer inquiries via phone, chat, and email channels
- Customer Education: Assist customers in understanding how to use the company’s products and services
- Team Collaboration: Work closely with team members to ensure a seamless customer experience
- Documentation: Accurately document customer interactions, issues, and resolutions in the company’s CRM system
- Process Improvement: Identify and recommend process improvements to enhance efficiency, operations, and the customer experience
Qualification Needed
- 1+ years experience handling customer queries online, ideally in a call centre or online platform
- Knowledge of German and French is a plus
- Fluency in English (verbal & written) is essential for communicating internally and externally
- Strong communication and interpersonal skills
- Proficiency in using CRM systems and related software preferable
FAQs
- What kind of experience do I need for this role?
1+ years experience handling customer queries online
- What kind of skills do I need for this role?
Strong communication and interpersonal skills
What kind of software do I need to be proficient in?
- CRM systems and related software5. Is this a remote job?
Yes, this position is remote, but there is a London office available
- Can I work on multiple projects simultaneously?
Yes, you’ll be expected to handle multiple customer inquiries simultaneously
- What kind of support will I receive?
You’ll have access to training and resources to help you complete your tasks
- What kind of training will I receive?
Training on the company’s products and services
- How do I ensure the quality of my work?
You’ll be expected to meet high standards of quality and consistency
Required document
- Resume/CV
How to apply
To initiate the application process, kindly submit your application below.
Submit Application
About Cover Genius
- The Company’s History
Cover Genius is a Series E insurtech company that has been making waves in the industry with its innovative approach to insurance. Founded with a mission to protect the global customers of the world’s largest digital companies, Cover Genius has grown to become a leader in the insurtech space. With a team of experts who are passionate about delivering exceptional customer service, Cover Genius has established itself as a trusted partner for companies such as Booking Holdings, Intuit, Uber, and more. The company’s history is marked by significant milestones, including its recognition as the #1 fastest-growing company in APAC by the Financial Times in 2020.
- Employee Development
Cover Genius is committed to developing its employees and providing them with the skills and knowledge they need to succeed in their roles. The company offers a range of training and development programs, including onboarding programs, mentorship opportunities, and career development initiatives. Cover Genius also encourages its employees to take ownership of their learning and development, and provides resources and support to help them achieve their goals.
- Awards and Recognition
Cover Genius has received numerous awards and recognition for its innovative approach to insurance and its commitment to excellence. The company’s XCover platform has been recognized as a leader in the insurtech space, and its leadership team has been featured in various industry publications. Cover Genius’s commitment to diversity and inclusivity has also has been recognized for its innovative approach to employee development and community outreach.
- Community Outreach
Cover Genius is committed to making a positive impact on the lives of people around the world. The company’s community outreach initiatives are designed to support local communities and promote social development. Cover Genius employees are encouraged to get involved in community outreach initiatives, and the company provides resources and support to help them make a difference. Through its community outreach initiatives, Cover Genius is building a reputation as a company that cares about the well-being of its employees, customers, and the wider community.