Join Fortune Brands Innovations, a leading innovation company, as a Bilingual Customer Service Representative. This role involves providing exceptional service to customers, developing strategic relationships, and assisting clients with their digital transformation.

Location

Remote (US BASED APPLICANTS)

Job Type

Full-Time

Role of the Job

As a Bilingual Customer Service Representative, you’ll play a key role in delivering a consumer experience that fosters trust and brand loyalty. Your primary responsibilities will include providing empathetic, solution-oriented support for product, technical, and warranty issues.

Main Responsibilities

Handle inbound calls from Spanish- and English-speaking consumers across the U.S. and U.S. territories.
Offer empathetic, solution-oriented support for product, technical, and warranty issues.
Identify the right solutions for consumers, guiding them through repair or installation processes.
Handle a high volume of diverse inquiries while balancing positive customer outcomes with company policylicies.
Accurately document call details, product issues, and troubleshooting steps.

Qualification Needed

High School Diploma Required for this position.
Minimum 2 Years of Experience in a contact center or fast-paced customer service role.
Fluency in English and Spanish Excellent verbal and written communication skills in both languages.
Comfortable with PC-based tools and Microsoft Office (especially Outlook and Word).

FAQs

What experience is required for this role? Minimum 2 years of experience in a contact center or fast-paced customer service role.

What skills are required?

Fluency in English and Spanish, excellent communication skills, and ability to work in a remote environment.

What benefits does Fortune Brands offer? Comprehensive benefits, including medical, dental, vision, 401(k) with company match, and product discounts.

What is the company culture like?

Fortune Brands values innovation, teamwork, and customer satisfaction, with a focus on providing a world-class customer experience.

What is the salary range for this role?

$31,000 – $44,000 per year, with actual salaries varying based on factors like education, training, experience, and location.

What opportunities are there for advancement?

Opportunities for career growth and professional development within the company.

How does Fortune Brands prioritize employee well-being?

Comprehensive benefits and flexible work arrangements prioritize employee well-being.

What kind of support can I expect?

Support for professional growth and development, including training and mentorship programs.

How does Fortune Brands prioritize innovation?

Fortune Brands values innovation and creativity, encouraging employees to think outside the box and develop new ideas.

What kind of team will I be working with?

A dynamic and collaborative team of customer service professionals.

What opportunities are there for career growth?

Opportunities for career growth and professional development within the company.

Salary package

$31,000 – $44,000 per year, with actual salaries varying based on factors like education, training, experience, and location.

Required Documents

CV
Resume

How to Apply

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About Company:Fortune Brands Innovations

Company History

Fortune Brands Innovations is a leading innovation company that creates smarter, safer, and more beautiful homes. With a rich history of delivering high-quality solutions, the company serves the home, security, and commercial building markets, leveraging its expertise to improve lives and inspire progress.

Mission Statement

Fortune Brands’ mission is to elevate every life by transforming spaces into havens. The company believes its work and brands can have incredibly positive impacts for people and the planet.

Values