NHS 111 Health

NHS 111 Health Advisor Nights – Bicester

Employer: South Central Ambulance Service NHS Foundation Trust
Salary: £25,760–£27,476 per year (pro rata), starting at £13.17 per hour
Location: Northern House, Bicester, Oxfordshire, OX26 6HR
Job Type: Permanent
Working Pattern: Full-time and part-time
NHS Band: Band 3
Visa Sponsorship: Not available. Applicants must already have the right to work in the UK.
Closing Date: 1 November 2026
Reference Number: 195-26-HANHFT-TCB -Nights

Job Overview

South Central Ambulance Service NHS Foundation Trust is recruiting NHS 111 Health Advisors for night shifts at its Bicester office.

This is an opportunity to support members of the public who need medical advice, reassurance and assistance. As an NHS 111 Health Advisor, you will handle calls from people with a wide range of health concerns, including potentially serious medical situations.

You do not need previous medical experience to apply. The successful candidates will receive a six-week NHS Pathways training programme to prepare them for the role.

Applicants should be compassionate, resilient, confident communicators who can remain calm under pressure, listen carefully and respond appropriately to people who may be distressed or worried.

Important: This is an office-based position in Bicester. Remote working is not available, and visa sponsorship cannot be offered.

Salary and Benefits

The advertised salary is £25,760–£27,476 per year, pro rata, with a starting hourly rate of £13.17.

Additional pay enhancements are available for eligible shifts:

• Saturdays and weekday nights: 35% enhancement, up to £17.78 per hour.
• Sundays and bank holidays: 69% enhancement, up to £22.26 per hour.

Other benefits include:

• 27–33 days of annual leave, pro rata.
• NHS pension scheme.
• Discounts on retail, travel, leisure and technology.
• Free parking.
• Employee Assistance Programme.
• Full-time and part-time working options.
• Training and opportunities for career progression.

Main Duties and Responsibilities

As an NHS 111 Health Advisor, your responsibilities will include:

• Handling calls from members of the public seeking health advice and assistance.
• Listening carefully to callers and understanding their concerns.
• Supporting people who may be anxious, distressed or experiencing difficult situations.
• Using the relevant computerised systems to manage calls and record information accurately.
• Communicating clearly and professionally over the telephone.
• Applying training and procedures to help callers access appropriate care.
• Balancing empathy with assertiveness when handling challenging calls.
• Working effectively with colleagues to support patient care and service delivery.
• Maintaining resilience and managing your own wellbeing while working in a demanding environment.

Essential Requirements

Applicants must meet the following essential criteria:

• Be over 18 years of age.
• Have a good general education, including two GCSEs at grade 4 or above (or equivalent), including English, or demonstrable equivalent experience in a similar role.
• Have experience in a customer or patient services environment involving members of the public.
• Have experience using computerised systems.
• Have experience using a telephone regularly in a work environment.
• Demonstrate good listening, communication and problem-solving skills.
• Be able to remain calm, compassionate and efficient in a fast-paced environment.
• Have the right to work in the UK.

Medical experience is not essential, as training will be provided.

Desirable Qualifications and Experience

The following would be advantageous but are not essential:

• Previous NHS Pathways training.
• NVQ Level 2 or 3 in Customer Services, or equivalent demonstrable experience.
• Experience working in a call centre.
• Geographical knowledge of the operational area.
• Experience working rotating shifts.
• Previous experience in the voluntary or health sector.
• Previous patient care experience.
• Knowledge of first aid or anatomy.

Training and Working Arrangements

Successful applicants will undertake a six-week NHS Pathways training programme to develop the knowledge and skills required for the position.

Training courses are available in November 2026, according to the advert.

The role is based at Northern House in Bicester, and applicants must be able to work on-site. Full-time and part-time shifts are available. Flexible working requests may be considered in line with service requirements.

Application and Selection Process

The recruitment process consists of three stages:

1. Online application

Complete the application form and explain how your skills, experience and qualifications meet the essential and desirable criteria. Use the additional information section to provide relevant details of your experience.

2. Online assessments

Candidates will complete assessments covering listening and understanding, critical thinking and problem-solving. You will need a laptop or PC with a keyboard and a webcam.

3. Face-to-face interview

Successful candidates will be invited to an in-person interview to discuss their skills and experience and learn more about the position.

The Trust reserves the right to close the recruitment campaign before the advertised closing date, so early applications are encouraged.

How to Apply

Interested and eligible applicants should submit their applications through the official NHS Jobs website.

Closing date: 1 November 2026.

Employer and Enquiries

Employer: South Central Ambulance Service NHS Foundation Trust
Work location: Northern House, Bicester, OX26 6HR
Recruitment contact: CCC Recruitment
Email: ccc.recruitment@scas.nhs.uk
Telephone: 01869 365000
Employer website: https://scasjobs.co.uk/

Applicants with questions about disability support or the recruitment process can contact the recruitment team using the details above.