Care Navigator

Care Navigator – Part-Time NHS Job

Employer: Jorvik Gillygate Practice
Salary: £13.40 per hour
Location: York, North Yorkshire, England
Job Type: Permanent
Working Pattern: Part-time, flexible working
Closing Date: 8 November 2026
Job Reference: A3630-26-0009
Visa Sponsorship: Not stated in the job advert.

About the Role

Jorvik Gillygate Practice is recruiting enthusiastic, motivated and compassionate Care Navigators to join its established team in York.

Previously known as a GP Receptionist, this role has expanded to include care navigation and signposting, helping patients access the most appropriate healthcare services and support.

You will be one of the first points of contact for patients, providing a friendly and professional service face-to-face, over the telephone and through digital systems. You will help patients navigate appointments, clinical services and administrative processes within a busy GP practice.

Previous experience in general practice or healthcare is an advantage but is not essential, as full training will be provided to the successful candidate.

Applicants must be flexible and willing to work across the practice’s three sites when required.

Key Responsibilities

• Welcome patients and visitors, providing a professional reception service.
• Handle telephone calls and face-to-face enquiries.
• Help patients access appointments through the practice’s appointment and Total Triage systems.
• Direct patients to the appropriate clinicians, services and support.
• Book and manage appointments and register new patients.
• Maintain accurate electronic patient records and process clinical correspondence.
• Handle referrals, waiting-list administration and patient follow-ups.
• Support repeat prescription and medication administration processes where appropriate.
• Liaise with hospitals, community services and other healthcare providers.
• Manage administrative tasks, emails and messages for clinical teams.
• Assist with patient recalls and chaperone clinicians when required.
• Receive and handle patient specimens according to practice procedures.
• Maintain patient confidentiality and complete mandatory training.
• Provide cover across the three practice sites as required.

Additional administrative duties may be assigned to support the wider practice team.

Essential Skills and Requirements

The successful candidate should have:

• Excellent communication and customer-service skills.
• A friendly, approachable manner and the ability to remain calm under pressure.
• Confidence communicating with people from diverse backgrounds.
• Good IT and administrative skills.
• Strong organisational skills and the ability to prioritise tasks.
• An understanding of patient confidentiality.
• The ability to work independently and as part of a team.
• Flexibility to work across the practice’s three sites.
• A positive attitude and willingness to learn.

Previous healthcare experience is not essential. The practice will provide full training for the right candidate.

Desirable Experience

The following would be advantageous but are not essential:

• Experience in general practice, primary care or another healthcare setting.
• Previous reception, customer-service or administrative experience.
• Familiarity with clinical systems such as SystmOne.
• Experience in care navigation or signposting.

Salary and Benefits

The practice offers:

• £13.40 per hour.
• Permanent employment.
• Part-time and flexible working arrangements.
• NHS Pension Scheme.
• Full training and ongoing development.
• Opportunities for career progression.
• Supportive and experienced colleagues.
• Cycle to Work / Bike2Work scheme.
• Experience working within a large multidisciplinary healthcare team.
• The opportunity to make a positive difference to patients’ experience of accessing healthcare.

Job Locations

The successful candidate may be required to work across these three sites:

Woolpack House
The Stonebow, York, North Yorkshire, YO1 7NP.

South Bank Medical Centre
175 Bishopthorpe Road, York, YO23 1PD.

East Parade Medical Practice
89 East Parade, York, YO31 7YD.

How to Apply

Applicants should email their CV and a brief covering statement outlining their experience, preferred working pattern and availability to the recruitment team.

Application email: hnyicb-voy.jgp-hr@nhs.net

Closing date: 8 November 2026.