Sales Agent Employees can work remotely full-time for Utility Warehouse, a company that aims to simplify utilities by providing energy, broadband, mobile, and insurance services under one bill. The company is looking for motivated and sales-savvy individuals to join its team as Sales Agents.
Location
- The job can be done remotely or in a hybrid setup at the Colindale office.
Employment type
- Full-Time
Hours
- 40 hours per week, between 8:15 am and 5:45 pm, Monday to Saturday
Role of the Job
The Sales Agent role involves managing inbound calls from potential customers, existing customers looking to cancel or add services, and providing excellent customer service while meeting sales targets.
Main Responsibilities
- Handle inbound calls and provide customer service
- Meet call handling KPIs (minimum 5 calls per hour and 90% adherence)
- Hit sales targets (new customer or retention conversion percentage)
- Complete outstanding tasks and callbacks
- Attend training and upskilling sessions
- Participate in team huddles
Qualification Needed
- Previous sales experience
- Great sales skills and ability to listen actively
- Resilient and persuasive with a “can-do” attitude
- Motivated to improve and meet targets
- Excellent relationship-building skills
Frequently Asked Questions
- What benefits does the company offer?
The company offers a range of benefits, including £26,800 plus commission, 33 days of holiday, a matched contribution pension scheme, life assurance, employee assistance program, free virtual GP service, and discounts on healthcare and medical cash plans.
- Can I work from home?
Yes, the job can be done remotely or in a hybrid setup at the Colindale office.
- How many hours will I work?
You’ll work 40 hours per week, between 8:15 am and 5:45 pm, Monday to Saturday.
- What kind of customers will I deal with?
You’ll handle inbound calls from potential customers, existing customers looking to cancel or add services, and provide customer service.
- What kind of insurance does the company offer?
The company offers life assurance up to 4x your salary.
- How will I know if I’m meeting my targets?
You’ll be able to track your progress and receive feedback from your team.
Salary package
- £26,800 plus monthly bonus
- Matched contribution pension scheme
- Life assurance up to 4x your salary
Required document
- Resume
How to apply
You can apply through the company’s website. Simply click on the “Submit Application” button and follow the instructions.
Submit Application
About Utility Warehouse
- The Mission
Utility Warehouse is driven by a singular mission: to take the headache out of utilities. The company’s goal is to provide customers with a simple, streamlined way to manage their energy, broadband, mobile, and insurance services. By offering all these services under one bill, Utility Warehouse aims to help customers save time and money.
- The Story So Far
Utility Warehouse has been working tirelessly to revolutionize the utilities industry. With a focus on customer satisfaction and a commitment to excellence, the company has built a reputation for reliability and trustworthiness. Today, Utility Warehouse is one of the leading providers of utility services in the UK, with a growing customer base and a team of dedicated professionals.
- The Values
At the heart of Utility Warehouse’s success are its core values. The company prioritizes customer satisfaction, teamwork, and innovation. Every decision is guided by a commitment to excellence and a passion for delivering exceptional service. Utility Warehouse strives to create a work environment that is inclusive, supportive, and empowering, where employees can thrive and grow.
- The Team
The Utility Warehouse team is made up of talented and dedicated professionals who share a passion for delivering exceptional service. From customer service representatives to sales agents and technical support specialists, every team member plays a vital role in ensuring that customers receive the best possible experience. The company invests in its employees, providing training and development opportunities to help them grow and succeed.
- The Future
As Utility Warehouse continues to grow and evolve, the company remains committed to its mission and values. With a focus on innovation and customer satisfaction, the company is poised to make a significant impact in the utilities industry. Whether you’re a customer or an employee, Utility Warehouse invites you to join the journey and experience the difference that a customer-centric approach can make.
- The Opportunity
If you’re looking for a career with a purpose, Utility Warehouse might be the perfect fit. With a range of roles and opportunities available, the company invites you to explore its current vacancies and discover how you can contribute to its mission. Whether you’re a seasoned professional or just starting out, Utility Warehouse offers a supportive and inclusive work environment that fosters growth and development