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MailerLite is looking for smart and empathetic Email Support Representatives to join the growing team. The ideal candidate will have excellent customer service skills and be able to provide top-notch support to customers.
Location
Remote (work from home)
Role of the Job
The Email Support Representative will be the voice of MailerLite, representing the company’s values and dedication to customer satisfaction. The ideal candidate will be customer-centric, solution-oriented, and able to simplify complex issues.
Main Responsibilities
- Answer customer queries via live chat and email
- Provide guidance on product features and functionality
- Identify and report technical issues and bugs
- Collaborate with internal teams to contribute to a top-notch customer experience
- Review customer accounts to ensure compliance with Anti-Spam Policy
Job Snapshot
What are the working hours for this job?
The working hours include Sunday to Thursday, Tuesday to Saturday, and various time zones.
Is this a remote job?
Yes, MailerLite has a remote-first culture with a globally distributed team.
What benefits does MailerLite offer?
MailerLite offers international health insurance, company-paid retreats, 31 days of vacation per year, and more.
What is the salary package for this job?
The salary package is not specified, but MailerLite offers competitive benefits and flexibility.
What kind of support does MailerLite provide to its employees?
MailerLite provides support and resources to its employees, including training and development opportunities.
What is the company culture like at MailerLite?
MailerLite has a remote-first culture that values flexibility, autonomy, and teamwork.
Qualifications Needed
- 2+ years of customer support experience (live chat and email support)
- Fluency in speaking and writing in English (secondary language is a plus)
- Tech-savvy with good knowledge of DNS, API, HTML, WordPress, E-commerce tools, and Email Marketing
- Outstanding attention to detail
- Experience with Intercom, HelpScout, and Slack is a plus
- Strongly resonates with MailerLite’s service values
Salary Package
The salary package is not specified, but MailerLite offers competitive benefits and flexibility.
Required Documents
Current resume
How to Apply
To apply for this job, submit an application and upload a current resume through the MailerLite website.
Submit Application
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About MailerLite
History and Experience
MailerLite has a rich history of innovation and growth in the email marketing industry. Founded with a mission to empower businesses to succeed, MailerLite has evolved into a leading email marketing service, serving over 1 million businesses worldwide. With a decade of experience, MailerLite has developed a deep understanding of the needs of its customers and has built a reputation for providing top-notch support and service. The company’s commitment to innovation and customer satisfaction has enabled it to stay ahead of the curve in the rapidly changing world of email marketing.
Mission and Purpose
MailerLite’s mission is to empower businesses to grow and succeed through effective email marketing, providing a platform for businesses to connect with customers and build strong relationships, driving growth and sales success very effectively.
Benefits and Perks
MailerLite offers a range of benefits and perks to its employees, including international health insurance, company-paid retreats, and 31 days of vacation per year. The company is committed to providing a supportive and inclusive work environment that enables employees to maintain a healthy work-life balance. MailerLite also offers a range of tools and resources to help employees succeed in their roles, including training and development opportunities. By providing a comprehensive benefits package, MailerLite demonstrates its commitment to the well-being and success of its employees.
Conclusion
MailerLite is a company that is passionate about innovation and customer satisfaction. With a rich history of growth and development, MailerLite has evolved into a leading email marketing service, serving over 1 million businesses worldwide. The company’s commitment to flexibility, autonomy, and teamwork enables employees to thrive in a supportive and inclusive work environment. By providing a range of benefits and perks, MailerLite demonstrates its commitment to the well-being and success of its employees. With a focus on innovation and growth, MailerLite is well-positioned to continue to succeed in the rapidly changing world of email marketing.