Role of the Job

Lead Customer Success and Support teams, drive adoption, retention, and satisfaction, and be the voice of the customer.

See also Customer Success Executive

Responsibilities

Lead, mentor, and grow Customer Success & Support teams.
Ensure smooth renewals, adoption, health scoring, and ROI measurement.
Oversee 24/7 support operations, SLA adherence, and incident communication.
Collaborate with Product, Engineering, and Services for roadmap and onboarding.

Requirements

7+ years in Customer Success/Support/Operations leadership.
Healthcare knowledge: FHIR, USCDI, CMS regulations.
Data-driven, familiar with tools like Planhat or Salesforce.
Strong leadership and team-building skills.

Benefits

Paid medical, dental, vision insurance.
Unlimited PTO.
Growth and mentorship opportunities.
Flexible remote work.

Required Documents

Resume/CV
Cover Letter

APPLY HERE

About 1upHealth

Leader in FHIR interoperability. Helps partners access, integrate, and share healthcare data. Mission: unlock health data and improve outcomes. Fast-paced, supportive, innovative culture.

See also Writer/Content Creator

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