Location / Type / Salary

• Remote (Canada)
• Full-time 
• Competitive + equity

Role of the Job

Be the trusted advisor for Knak customers, driving adoption, renewals, and growth while ensuring strong relationships and measurable success outcomes.

Responsibilities

• Build and maintain strong customer relationships
• Develop success plans and track client outcomes
• Recommend solutions and provide training/best practices
• Identify at-risk accounts and execute recovery plans
• Advocate for customer needs internally for product improvements
• Drive deeper product adoption and account growth

Requirements

• 3+ years in Customer Success/Service
• Strong business acumen in marketing, ROI, and data analysis
• Tech-savvy with ability to learn and teach new tools
• Excellent communication and presentation skills
• Commercially driven with experience growing accounts
• Analytical mindset to leverage data for insights
• Experience with email/landing page creation, SaaS tools (SFDC, Gainsight, Tableau, Marketo), or startup environments

Benefits

• Competitive salary + equity
• Comprehensive benefits package
• Paid vacation & life leave days
• Career growth and learning opportunities
• Team lunches, off-sites & award-winning culture

Documents

• Resume, Cover Letter

APPLY HERE

About Company

Knak is a leading SaaS platform that empowers marketers to easily create on-brand emails and landing pages, helping enterprises boost efficiency and campaign success.