Job Vacancy: Chat Service Representative
Company: HR2 Research and Analytics
Location: Remote
Job Type: Full-time
Salary:$23.35 – $28.13 per hour
Job Description:
HR2 Research and Analytics is looking for a dynamic Chat Service Representative to join their customer support team! You’ll provide exceptional assistance to clients via live chat and messaging platforms, build strong relationships, and enhance customer satisfaction.
Responsibilities:
- Engage with customers via live chat and messaging
- Assist with product info, order status, and account issues
- Record interactions in CRM system
- Handle outbound messaging campaigns
- Collaborate with team to improve processes
Requirements:
- 1-2 years of customer support experience
- Strong communication skills in English (bilingual/multilingual a plus)
- Computer literacy and data entry skills
- Familiarity with call center tech and chat platforms
- Ability to multitask and attention to detail
What They Offer:
- $23.35 – $28.13 per hour
- Paid training and on-the-job training
- Health insurance, 401(k), and vision insurance
- Paid time off and flexible schedule
- Work from home