Job Vacancy: Customer Support Representative
Company: Fiverr
Location: Remote (based in New Jersey, with occasional NYC office visits)
Job Type: Full-time
Hourly Rate: $20-$22
Job Description:
Fiverr is looking for a dynamic Customer Support Representative to join their team! You’ll deliver high-quality responses to customers via email and chat, provide reliable resolutions, and collaborate with the team to improve customer satisfaction.
Responsibilities:
- Respond to customer inquiries via email and chat
- Provide troubleshooting support and resolve issues
- Take ownership of customer concerns and follow through to resolution
- Collaborate with Team Leads and Shift Managers to maintain satisfaction
- Share ideas to improve the customer experience
- Identify trends and escalate service-impacting issues
Requirements:
- 1-2 years of customer support experience (chat and email focus)
- Exceptional communication and problem-solving skills
- Strong multitasking and attention to detail
- Familiarity with Zendesk, Jira, and automated support systems (a plus)
- Proficiency in Excel data analysis (a plus)
- AI-native mindset and comfort with AI tools
What Fiverr Offers:
- Competitive hourly rate ($20-$22)
- Opportunity to work with international clients
- Collaborative and dynamic team environment
- Commitment to diversity and inclusion
- Opportunities for growth and continuous improvement