Location / Type / Salary
- Global Remote
- Full-time
- $25,000 – $48,999 Per Annum
Role of the Job
Handle and resolve client support cases, perform triage on tickets, and collaborate with internal teams to ensure timely issue resolution.
Responsibilities
- Manage and triage support tickets via customer portal
- Perform basic debugging of product or website issues
- Collaborate with Product, PM, and Engineering teams
- Assist with software testing and join scrum ceremonies
Requirements
- Experience in customer service/support
- Basic technical debugging/troubleshooting knowledge
- Strong written and verbal communication skills
- Availability in Central/Eastern Time Zones
Benefits
- Flexible global remote role
- Opportunity to grow with a software-focused company
- Work with publishing/media clients and teams
Documents
- Resume, Cover Letter
To apply to this job please send an email directly to
With the email title: [Application for Software Support Specialist at ePublishing]
About Company
ePublishing builds software and websites for publishers, driving revenue, improving productivity, and increasing engagement for media companies worldwide.