ICT Technical Analyst

ICT Technical Analyst – NHS Band 5

Job Overview

King’s College Hospital NHS Foundation Trust is recruiting an ICT Technical Analyst to provide first- and second-line desktop support to more than 14,000 clinical and non-clinical staff across the Trust.

This is a permanent, full-time Band 5 position based at Denmark Hill, London, with cross-site working across South East London and Kent when required.

The successful candidate will provide technical support by telephone, email, face-to-face and remotely, diagnosing and resolving hardware and software issues and supporting NHS users across a wide range of IT systems.

Applications requiring current Skilled Worker sponsorship are welcome and will be considered alongside other applications.

Important: The advert may close early if a high number of applications are received.

Job Details

About the Role

The ICT Technical Analyst will provide customer-focused first- and second-line desktop support to clinical and non-clinical staff across King’s College Hospital NHS Foundation Trust.

The role involves troubleshooting and resolving IT problems, responding to service desk calls, installing and configuring hardware and software, maintaining user accounts and supporting users with technical issues.

Support may be provided remotely or through visits to users at different Trust sites.

The position also requires the successful candidate to work with sensitive and complex ICT information while following Trust policies, procedures, service-level agreements and data protection requirements.

Weekend working will be required on a rota basis, with TOIL (time off in lieu) provided.

Main Responsibilities

The successful candidate will be responsible for:

• Providing first- and second-line technical support to Trust users.
• Taking calls through the ICT Helpdesk and accurately logging incidents.
• Diagnosing and resolving IT issues at first contact where possible.
• Escalating complex problems to the appropriate technical teams.
• Providing remote technical assistance and visiting users when necessary.
• Diagnosing faults involving PCs, laptops, printers, hardware and software.
• Installing, configuring and upgrading computer hardware and software.
• Supporting Microsoft-based network environments.
• Maintaining computer hardware, including desktops and printers.
• Resetting passwords and managing NHS Net email accounts.
• Maintaining user IT accounts and system access rights.
• Supporting networked and clinical systems.
• Using ASM Service Desk software to record and manage incidents.
• Working with Active Directory and other databases.
• Providing technical advice to users, departments and system managers.
• Analysing and processing specialist or complex IM&T information.
• Ensuring incidents and problems are properly recorded.
• Working with external suppliers, contractors and other service providers.
• Supporting formal testing activities.
• Working within fixed project deadlines.
• Managing competing workloads and changing priorities.
• Working effectively during interruptions, staff shortages and periods of high demand.
• Contributing to the implementation of new hardware, software and technologies.
• Supporting change within the organisation.
• Maintaining high levels of customer satisfaction.

Technical Environment

The role involves working with a range of IT technologies, including:

• Microsoft Windows environments
• Microsoft Office
• Microsoft Outlook
• Microsoft 365
• Active Directory
• PC hardware and operating systems
• Desktop and laptop computers
• Printers
• Networked systems
• Ethernet networking
• Network Operating Systems
• NHS Net email
• ASM Service Desk software
• Clinical IT systems
• Hardware and network equipment

Essential Qualifications

Applicants must have:

• BSc in a computer-related discipline or equivalent experience.

The successful candidate should also have a strong background in PC hardware and software support, preferably within a Microsoft networking environment.

Desirable Qualifications

The following professional certifications are desirable:

• Cisco CCNA
• Microsoft MCP

These are desirable rather than essential.

Essential Experience

Applicants should demonstrate:

• Experience maintaining PCs and their operating systems.
• Experience with Windows in a networked environment.
• Strong technical problem-solving ability.
• Ability to diagnose complex PC problems.
• Ability to make sound technical judgements.
• Ability to resolve technical issues with minimal supervision.
• Experience working as part of a team.
• Experience supporting hardware and desktop equipment.
• Experience configuring network and desktop equipment.

Experience with Ethernet interworking and Network Operating Systems would also be advantageous.

Desirable Experience

The following experience would be beneficial:

• Working within a complex computer network environment.
• Experience working in an NHS IT environment.
• Experience working on complex ICT projects.

Essential Skills and Competencies

The successful applicant should have:

• Excellent communication skills.
• Strong interpersonal skills.
• Excellent listening skills.
• Ability to explain complex technical information clearly.
• Ability to communicate with both technical and non-technical users.
• Strong analytical and problem-solving skills.
• Ability to analyse simple and highly complex technical problems.
• Hardware and network configuration skills.
• Desktop equipment management experience.
• Ability to produce accurate technical documentation.
• Strong workload and resource management skills.
• Ability to prioritise competing tasks.
• Ability to work independently.
• Ability to work effectively within a team.
• Ability to meet fixed project deadlines.
• Ability to work under pressure.
• Ability to influence and support organisational change.
• Ability to undertake formal testing.
• High level of accuracy when using a VDU and keyboard.

Who You Will Work With

The role involves working with a wide range of people, including:

• Clinical staff
• Medical staff
• Non-clinical staff
• Managers
• Departmental systems managers
• IT teams
• Contractors
• External suppliers
• Facilities management
• Senior staff
• Non-technical users

Strong communication skills are therefore an important part of the position.

Working Pattern

This is a full-time permanent position.

The successful candidate will also be required to participate in a weekend rota, with time off in lieu (TOIL) provided.

The role may involve travelling to other Trust sites across South East London and Kent when required.

Skilled Worker Sponsorship

Important for applicants requiring UK work sponsorship:

The original NHS advert states that:

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

This means applicants who currently require Skilled Worker sponsorship are permitted to apply for consideration.

However, applicants should independently confirm that they meet the current UK immigration requirements and that the role can proceed with sponsorship based on their individual circumstances.

DBS Check

This position is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order).

About King’s College Hospital NHS Foundation Trust

King’s College Hospital NHS Foundation Trust provides local and specialist healthcare services across five sites.

The Trust’s strategy focuses on:

• High-quality patient care
• Creating a great place to work
• Research, innovation and education
• Strong partnerships
• Timely and efficient care
• Long-term financial sustainability

The Trust promotes a collaborative and inclusive working environment and aims to deliver high-quality services to patients and communities.

Why This Role Could Be a Good Opportunity

This position could be particularly relevant to IT professionals looking to develop their career within an NHS environment.

The successful applicant will have the opportunity to:

• Work in a large healthcare organisation.
• Support more than 14,000 users.
• Work with clinical and non-clinical IT systems.
• Develop first- and second-line support experience.
• Work with Microsoft technologies.
• Gain experience in a complex network environment.
• Work with modern hardware and software.
• Develop technical troubleshooting skills.
• Work on ICT projects and change initiatives.
• Build experience within an NHS IT environment.

Application Deadline

Closing date: 08 September 2026

Apply early: The employer has stated that the vacancy may close before the advertised closing date if a high number of applications are received.

How to Apply

Interested candidates should review the full job description and person specification before submitting an application.

Job Reference

213-CORP-8221846-A

Employer

King’s College Hospital NHS Foundation Trust

Address:
Denmark Hill (cross-site working)
London
SE5 9RS
United Kingdom

Contact for Further Information

ICT Systems Deputy Director
Maff Sundararajah
maff.sundararajah@nhs.net

Final Reminder

If you have experience in IT support, desktop support, PC hardware, Microsoft environments, networking or technical troubleshooting, this Band 5 NHS opportunity may be worth considering.

Closing date: 08 September 2026 — apply early because the advert may close once sufficient applications are received.