Join the EveryLife Team as a Customer Support Representative!Are you passionate about delivering exceptional customer service and supporting a mission-driven company? EveryLife, America’s first and only pro-life diaper company, is seeking a temporary Customer Support Representative to join their team. As a Customer Support Representative, you will play a vital role in providing top-notch support to customers via email, Intercom, and phone, while upholding the company’s values and mission.
Location
- Remote (work from home)
Role of the Job
As a Customer Support Representative, you will be the face of EveryLife, providing top-notch support to customers via email, Intercom, and phone. You will be part of a team that values collaboration, excellent customer service, and upholding the company’s mission and values.
Main Responsibilities
- Maintain accurate records to ensure seamless communication with customers and the internal team.
- Provide excellent customer service via email, Intercom, and phone.
- Advocate for the customer experience, recommend improvements, and identify trends and other information to management.
- Deliver on ad hoc requests in a timely manner.
Qualifications Needed
- Ability to speak about personal familiarity with EveryLife’s mission, values, and products.
- Quick learner, friendly, and flexible.
- 1+ year of customer service or client experience.
- Strong organizational skills, ability to multitask, and a high capacity.
- Ability to identify customer needs and take appropriate action.
- Proficiency in Intercom and Shopify is a plus.
FAQs
- What is the expected start date for this role?
The expected start date for this role is mid-April.
- How many hours per week is this role?
This role requires 40 hours of work per week.
- Do I need to work on weekends?
Yes, you are required to work 2 hours on either Saturday or Sunday.
- What is the company culture like?
EveryLife values collaboration, excellent customer service, and upholding the company’s mission and values.
- Can I work from home?
Yes, this is a remote position.
- How long is this role temporary for?
The duration of the temporary role is not specified.
- What are the main responsibilities of this role?
Maintaining accurate records, providing excellent customer service, advocating for the customer experience, and delivering on ad hoc requests.
- What qualifications do I need to apply?
You need to be a quick learner, have 1+ year of customer service experience, strong organizational skills, and proficiency in Intercom and Shopify.
- How do I apply for this role?
Please submit your application through the provided link.
- What is EveryLife’s mission?
EveryLife’s mission is to provide premium products for every baby while standing for life and upholding the company’s values.
- Can I apply if I don’t have experience with Intercom and Shopify?
Yes, proficiency in Intercom and Shopify is a plus, but not required.
- How many customers will I be supporting?
The number of customers you will be supporting is not specified.
- What kind of training will I receive?
The type of training you will receive is not specified.
- Can I work part-time?
No, this role requires 40 hours of work per week.
- How long does the hiring process take?
The duration of the hiring process is not specified.
Salary Package
To be discussed upon application.
Required Documents
- Resume
- Cover letter
How to Apply
To initiate the application process, kindly submit your application below.
Submit Application
Take a moment to read about the company
About EveryLife
- A Mission-Driven Company
EveryLife is America’s first and only pro-life diaper company. The company’s mission is to provide premium products for every baby, while standing for life and upholding the company’s values. This mission is rooted in the belief that every baby is a miracle from God and deserves to be loved, protected, and supported. By providing high-quality products, EveryLife aims to make a positive impact on families and communities.
- Guiding Values
At the heart of EveryLife are three core values: Celebrate Life, Stand with Integrity, and Champion Parenthood. These values serve as the foundation for every decision made and every action taken. Celebrate Life means recognizing the inherent value and dignity of every human life, from conception to natural death. Stand with Integrity means operating with transparency, honesty, and ethics in all interactions. Champion Parenthood means supporting and empowering parents as they nurture and care for their children.
- Premium Products for Every Baby
EveryLife is committed to providing premium products that meet the unique needs of every baby. From diapers to wipes, every product is designed with care and attention to detail. By choosing EveryLife, families can trust that they are getting high-quality products that align with their values.
- A Part of Something Bigger
EveryLife is a wholly-owned subsidiary of PublicSquare, a company dedicated to helping consumers “shop their values” and put purpose behind their purchases. This partnership enables EveryLife to make a broader impact and connect with like-minded individuals and families who share its values and mission.