Location / Type / Salary
- Remote (GMT-5 to GMT+2, EU/UK/Canada)
- Full-time
- €38K–€59K / £41K–£50K / NOK 580K–815K / SEK 500K–610K (depending on location)
Role of the Job
Provide high-quality support for Home Assistant users, troubleshooting cloud and hardware issues while ensuring excellent customer experiences.
Responsibilities
- Respond to customer inquiries via Zendesk with clear, helpful answers
- Troubleshoot cloud accounts, subscriptions, and hardware setups
- Collaborate with cloud and hardware teams to resolve escalations
- Maintain internal knowledge base and Help Center
- Tag and categorize tickets to identify trends
- Work with a distributed, global support team
Requirements
- Excellent written English communication
- Empathy and patience with diverse users
- Ability to troubleshoot and explain technical issues
- Self-motivation in a remote, async team
- Familiarity with smart home tech (or strong willingness to learn)
- Experience in customer support or similar role
Benefits
- Five weeks paid vacation
- 14 paid sick days if not covered by local laws
- 6 weeks paid + 6 weeks unpaid parental leave
- Hardware budget (keep equipment after 3 years)
- Annual smart home budget
- 50% internet cost covered
- One day bi-weekly for personal projects
Documents
- Resume/CV
APPLY HERE
About Company
Nabu Casa is the company behind Home Assistant, the world’s largest open-source smart home platform, supporting over 2M households and committed to privacy, choice, and sustainability.