Location / Type / Salary

• Remote (USA) 
• Seasonal (Oct 2025 – Feb 2026)
• Competitive to be discussed

Role of the Job

Provide concierge-level customer support across phone, email, live chat, and SMS to ensure excellent customer experiences.

Responsibilities

• Support customers via phone, email, chat, and SMS
• Resolve inquiries quickly while ensuring satisfaction
• Actively listen and provide empathetic solutions
• Meet and exceed quality/performance metrics
• Maintain knowledge of systems, processes, and procedures
• Share key customer insights with leadership

Requirements

• Strong verbal and written English communication
• Active listening and empathy skills
• Ability to stay calm in escalated situations
• Adaptability to a fast-paced environment
• Detail-oriented with critical thinking skills
• Available for weekends, holidays, and evening shifts

Benefits

• Fully remote work
• Positive, inclusive work culture
• Growth opportunities in a fast-growing firm
• Work-life balance support with remote systems

Documents

• Resume
• CV

APPLY HERE

About Company

Peak Support is a fast-growing outsourcing firm providing customer service and back-office teams for innovative companies, named a 4x Inc. 5000 company and a Certified Great Place to Work.