Location / Type / Salary

• Remote (USA) 
• Full-time
• Competitive to be discussed

Role of the Job 

Provide technical support to financial institutions using Apiture’s digital banking software, ensuring timely issue resolution and excellent customer experience.

Responsibilities

• Handle calls, tickets, and emails from financial institutions
• Diagnose production issues and provide workarounds
• Spot trends to identify root causes of recurring issues
• Collaborate with Product, QA, and Development teams
• Share customer feedback to improve usability
• Ensure compliance with Apiture standards and policies

Requirements

• Bachelor’s degree or equivalent experience
• Experience in software/technical customer support
• Strong written and verbal communication skills
• Ability to work in a fast-paced, high-priority environment
• Shift: 11am–8pm EST, Mon–Fri
• Remote candidates must be in CST/EST time zones

Benefits

• Fully remote role
• Work with a growing fintech SaaS provider
• Collaborative cross-team environment

Documents

• Resume/CV

APPLY HERE

About Company

Apiture is a fintech SaaS provider specializing in digital banking solutions for community banks and credit unions, offering API banking, account opening, and data intelligence tools.