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Customer Success Associate 

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Location / Type / Salary

  • US – Remote 
  • Full-time 
  • $60,000–$85,000

Role of the Job

Support and nurture customer relationships by guiding onboarding, driving adoption, and ensuring long-term satisfaction and retention.

Responsibilities

  • Guide new customers through onboarding and product engagement
  • Educate on features, best practices, and use cases
  • Maintain regular communication to understand needs and provide support
  • Monitor customer health metrics and address risks
  • Resolve product questions and escalate complex issues
  • Collaborate with Product, Sales, and Support to advocate for clients
  • Identify upsell and cross-sell opportunities
  • Contribute to improving tools, processes, and documentation

Requirements

  • Bachelor’s degree in Business, Communications, IT, or related field
  • Strong communication skills and customer-first mindset
  • Problem-solving ability with proactive attitude
  • Organized with excellent time management
  • Team-oriented and collaborative
  • Eager to learn and grow in customer success
  • Experience in customer service, SaaS, or client relations
  • Familiarity with CRM, contact centers, or success platforms

Benefits

  • 401(k) with 35% employer match up to 10%
  • Medical, dental, vision, HSA/FSA plans
  • Paid parental leave (4 weeks at 100%)
  • Life, disability, accident, and critical illness insurance
  • Telehealth & wellness programs (incl. Omada Health, pet telehealth)
  • On-demand daily pay option
  • Volunteer time off and travel assistance

Documents

  • Resume
  • CV

About Company

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C1 is a leading provider of advanced communications and data technology, delivering end-to-end digital solutions that help businesses focus on what they do best.

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