- Location: Remote / USA
- Job Type: Full-time
- Salary: $87,400 – $116,500 USD + bonus
Responsibilities
- Management: Oversee daily operations and supervise customer care staff
- Process Improvement: Develop workflows, enhance case resolution, and improve service delivery
- Stakeholder Engagement: Coordinate with internal teams and external partners to optimize customer experience
- Reporting: Prepare and maintain customer service level reports
- Customer Support: Manage inquiries, virtual card reconciliation, billing issues, and ongoing support
- System Oversight: Maintain Salesforce case management module and related processes
- Strategic Input: Define roles, participate in testing, and contribute to customer care initiatives
Requirements
- Education: BA or BS in Accounting, Finance, or equivalent
- Experience: Minimum 2 years in financial environment; 2+ years in supervisory or management role
- Skills: Strong initiative, time management, interpersonal, critical thinking, communication, and MS Office proficiency
Benefits
- Remote Work / Flexible Hours
- Competitive Salary + Bonus
- Health, Dental, Vision, 401k matching, Paid Time Off, Education reimbursement
- Career growth opportunities and team development perks
Documents
- Resume
APPLY HERE
About Company
GHX enables healthcare organizations to improve patient care and reduce costs through cloud-based supply chain technology and data automation, connecting providers, manufacturers, and distributors across North America and Europe.