• Location: Remote / USA

• Job Type: Full-time

• Salary: $87,400 – $116,500 USD + bonus

Responsibilities

• Management: Oversee daily operations and supervise customer care staff
• Process Improvement: Develop workflows, enhance case resolution, and improve service delivery
• Stakeholder Engagement: Coordinate with internal teams and external partners to optimize customer experience
• Reporting: Prepare and maintain customer service level reports
• Customer Support: Manage inquiries, virtual card reconciliation, billing issues, and ongoing support
• System Oversight: Maintain Salesforce case management module and related processes
• Strategic Input: Define roles, participate in testing, and contribute to customer care initiatives

Requirements

• Education: BA or BS in Accounting, Finance, or equivalent
• Experience: Minimum 2 years in financial environment; 2+ years in supervisory or management role
• Skills: Strong initiative, time management, interpersonal, critical thinking, communication, and MS Office proficiency

Benefits

• Remote Work / Flexible Hours
• Competitive Salary + Bonus
• Health, Dental, Vision, 401k matching, Paid Time Off, Education reimbursement
• Career growth opportunities and team development perks

Documents

• Resume

APPLY HERE

About Company

GHX enables healthcare organizations to improve patient care and reduce costs through cloud-based supply chain technology and data automation, connecting providers, manufacturers, and distributors across North America and Europe.