Job Details
- Job Title: Customer Success Manager, Enterprise
- Job Type: Full-time
- Location: Remote(USA)
- Compensation: $95,000 base salary with $40,000 variable compensation (Total OTE: $135,000) plus equity
Role of the Job
The Customer Success Manager, Enterprise is responsible for managing and growing relationships with Reforge’s enterprise clients. The role focuses on ensuring customer satisfaction, driving adoption, and providing strategic insights to help top tech companies maximize value from Reforge’s products.
Responsibilities
- Lead high-touch engagement with key enterprise accounts and act as a trusted advisor to senior leaders
- Develop and execute engagement strategies to drive product adoption and customer success
- Host onboarding sessions, create resources, and ensure a smooth activation process
- Monitor customer health metrics to identify risks and opportunities for retention
- Collaborate with cross-functional teams to deliver customer insights and influence the product roadmap
- Build scalable customer success processes using automation and AI tools
- Identify opportunities for expansion, cross-selling, and upselling across enterprise clients
- Act as the voice of the customer to guide internal decision-making and innovation
Requirements
- 5+ years of experience in a customer-facing role, preferably within a fast-paced startup
- Proven experience managing enterprise accounts in a customer success or consultative role
- Strong communication skills with the ability to build trust with senior leaders
- Excellent organizational and prioritization abilities across multiple accounts
- Familiarity with CRM tools and data-driven account management
- Self-starter with a growth mindset and ability to work autonomously
- Track record of driving retention, expansion, and customer success KPIs
Required Documents
- Resume and Cover Letter
Application Process
1 Submit Application: Apply directly via the Reforge careers portal
2 Review: Applications are screened based on experience and alignment with company values
3 Interview: Selected candidates will be invited to interviews with the Enterprise and Product teams
GET STARTED
About Company
Reforge is a global company redefining how product teams learn and operate by combining expert-led education with AI-powered tools. With partnerships across top tech companies like Netflix and Coinbase, Reforge helps organizations ship high-quality software faster while empowering professionals to deliver exceptional results.