Job Details
- Job Title: Customer Service Agent
- Job Type: Permanent – Full-Time
- Location: Montreal, Quebec (Remote)
- Compensation: $16.50 per hour + $0.50 overnight premium
Role of the Job
Provide exceptional customer service through email and chat support during overnight shifts, ensuring client satisfaction, issue resolution, and brand engagement without phone calls.
Responsibilities
- Respond to customer inquiries via live chat and email
- Provide product recommendations and upsell opportunities
- Assist with billing inquiries and basic technical support
- Deliver personalized solutions to improve customer satisfaction and retention
- Collaborate with the team to meet service quality and performance goals
Requirements
- Excellent English writing skills (French and other languages are assets)
- Availability to work overnight shifts Friday through Monday, 10 p.m. – 8 a.m. EST
- Commitment to 4–6 weeks of remote training, Monday to Friday, 9 a.m. – 5 p.m. EST
- Previous customer service experience with a sales mindset
- Strong multitasking skills, able to manage multiple chat and email conversations
- Proficiency with computers, web browsers, and online streaming services
- Reliable remote workspace with high-speed wired internet and webcam
- Punctual, positive, and team-oriented attitude
Required Documents
- Resume
- Cover Letter
Application Process
1 Submit Application: Apply directly through Seedbox’s online careers page
2 Review: Short introductory phone call to discuss background and fit
3 Interview: Meet with the hiring manager for evaluation and next steps.
GET STARTED
About Company
Seedbox is a Montreal-based digital solutions company offering innovative web and streaming services. The company fosters an inclusive, flexible, and growth-driven work culture that values diversity, teamwork, and career development for all employees.