Here’s the information about the Remote Healthcare Call Center Representative position:
Job Details
- Job Title: Remote Healthcare Call Center Representative
- Job Type: Full-time regular
- Location: United States (remote)
- Pay Rate: $16.00 per hour (may be below minimum wage in some states)
- Hours: 8:00am-11:00pm EST, Monday-Saturday
Responsibilities
- Handle Incoming Calls: Manage a steady volume of calls regarding benefits, enrollment, eligibility, invoicing, claims, and related topics
- Provide Solutions: Answer questions, resolve issues, and offer effective solutions to customers
- Medicare Expertise: Explain Medicare Part D and Part C Medicare Advantage Programs
- Customer Service: Actively listen, provide politeness, and focus on servicing the caller
Requirements
- High School Diploma or Equivalent: Required
- Customer Service Experience: Not required but a plus
- Background Check: Successful completion required
- Technical Requirements:
- Reliable internet connection (25 Download, 10 Upload)
- Computer, monitor, mouse, keyboard, and headset (provided by Conduent)
- Quiet, distraction-free workspace
Benefits
- Paid Training: 7 weeks of classroom training and 2 weeks of nesting
- Paid Time Off: Accrued after 180 days of employment
- Health Benefits: Medical, dental, and vision coverage available on the 1st day of employment
- Career Growth: Opportunities for advancement within the healthcare team
Application Process
- Application Time: Less than 20 minutes
- Steps:
- Provide basic profile information (2 minutes)
- Answer prescreen questions (3 minutes)
- Complete typing test (2 minutes)
- Take short assessment to determine fit for the role (10 minutes)
- Complete client-specific pre-screening questions (emailed)
Important Notes
- State Restrictions: Conduent may not be hiring in certain states or metro areas, including AK, CA, CT, HI, IL, MA, MD, MT, NJ, NY, OR, WA, and specific metro areas
- Equal Opportunity Employer: Conduent considers applicants without regard to race, color, creed, religion, and other protected groups.
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About Conduent
Conduent is a leading provider of business process services, delivering mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments. The company is committed to creating exceptional outcomes for its clients and the millions of people who count on them.
Mission
Conduent’s mission is to deliver exceptional business process services that meet the needs of its clients and the people they serve.
Values
Conduent values innovation, customer satisfaction, and teamwork. With a strong focus on delivering high-quality services, Conduent strives to exceed customer expectations.
Culture
Conduent’s culture is built on the principles of individuality, innovation, and excellence. Team members are encouraged to take ownership of their work, make a real impact, and grow professionally and personally.
Career Growth
Conduent provides opportunities for career growth and development, with a focus on promoting from within and developing the skills of its employees.
Benefits
Conduent offers a range of benefits to its employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
Diversity and Inclusion
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.