Job Vacancy: Client Support Specialist (Workplaces – B2B)
Company: Clipboard Health
Location: Remote (non-U.S.)
Job Type: Full-time
Salary: $12K – $35K (dependent on experience and qualifications)
Job Description:
Clipboard Health is seeking highly motivated and customer-focused individuals to join their team as B2B Client Support Specialists. In this role, you will provide fast, accurate, and empathetic support to workplace customers, resolving shift, payment, and platform-related issues in real-time.
Responsibilities:
- Deliver support to customers via voice and email
- Navigate tools like Zendesk and the Clipboard Health portal to investigate cases and update documentation
- Apply sound judgment and critical thinking to troubleshoot issues and escalate when necessary
- Develop deep expertise in products and processes to identify recurring issues and improve customer experiences
- Work cross-functionally with teams to gather information and ensure customer issues are resolved effectively
Requirements:
- Customer-centric mindset
- Strong communication skills (clear, professional English)
- Proactive problem-solving skills
- High accountability and ability to deliver results
- No specific degree required
What We Offer:
- 100% remote work arrangement
- Fast-paced startup environment
- Opportunity to make a significant impact with workplace customers
- A hiring process that rewards skills, not just experience
If you’re a motivated and customer-focused individual looking for a challenging and rewarding role, apply now to join the Clipboard Health team!