Location / Type / Salary

• US Remote
• Full-time 
• $140K–$175K

Role Of the Job

Lead and mentor Customer Success Managers to drive adoption, retention, and strategic growth for key accounts.

Responsibilities

• Lead & mentor CSM team
• Drive revenue via retention, upsell & cross-sell
• Manage performance with goals & reviews
• Improve metrics for adoption & engagement
• Collaborate across sales, product & support
• Optimize processes and customer journey
• Handle escalations & advocate for customers

Requirements

• 5+ years in Customer Success, 2+ in leadership
• B2B SaaS experience preferred
• Strong leadership & coaching skills
• Strategic & analytical mindset
• Excellent communication skills
• Bachelor’s degree or equivalent

Qualifications 

• Experience with CRM (Salesforce) or CS platforms (Gainsight)
• Background in sales enablement / revenue intelligence

Benefits

• Remote & flexible hours
• Generous PTO & parental leave
• Health benefits
• Transparent career paths
• Remote stipend

Documents

• Resume 
• Cover Letter

APPLY HERE

About Company

Mediafly is a leading revenue enablement platform helping teams plan, coach, and drive predictable growth. Recognized as a Best Place to Work by Crain’s, Inc., and BuiltIn.