Job Details

• Job Title: Customer Success Manager
• Job Type: Full-time
• Location: Remote (California, United States)
• Compensation: Not specified

Role of the Job

Serve as a trusted business advisor to key automotive dealer accounts, ensuring long-term customer success, maximizing product adoption, and driving retention and revenue growth within the Work Truck Solutions platform.

Responsibilities

• Develop and execute strategic account plans to drive adoption, retention, and revenue expansion
• Conduct regular business reviews with stakeholders to measure success metrics and demonstrate ROI
• Act as the main business partner for assigned dealers, collecting feedback to inform product strategy
• Monitor account health and usage data to prevent churn and create targeted retention strategies
• Lead the post-sale customer lifecycle, ensuring ongoing engagement and feature adoption
• Provide product training and consulting to help customers achieve measurable business results
• Document interactions, success metrics, and next steps in the CRM system
• Collaborate across departments to represent the customer’s voice and ensure rapid issue resolution
• Identify and recommend internal process improvements to enhance customer experience

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Experience managing retention and expansion targets
• Strong communication and relationship management skills with executive-level clients
• Proficiency in CRM platforms such as Salesforce or HubSpot
• Analytical mindset to interpret account data and guide strategic actions
• Strong business acumen and ability to conduct QBRs with senior decision-makers
• Excellent organizational skills with the ability to manage multiple complex accounts
• Intermediate knowledge of Microsoft Excel, Word, and Google Applications
• Preferred: Associate’s or Bachelor’s degree or equivalent experience
• Preferred: Experience in Automotive or SaaS industries

Benefits

• Meaningful work on innovative, industry-changing software
• Monday–Friday work schedule
• Medical, dental, 401(k), and life insurance coverage
• Voluntary vision, LTD, and FSA options
• Paid Time Off (PTO) and holidays
• Flexible schedule and remote-first culture
• Career advancement opportunities in a fast-growing company

Required Documents

• Resume

Application Process

1 Submit Application: Apply via the Work Truck Solutions careers page

2 Review: Applications will be evaluated based on relevant experience and qualifications

3 Interview: Selected candidates will be contacted for interviews and onboarding steps

GET STARTED

About Company

Work Truck Solutions is a software company dedicated to transforming the commercial vehicle market through innovation and technology. With a culture rooted in curiosity, perseverance, and collaboration, the company empowers employees to grow, lead, and deliver exceptional value to clients in the automotive industry.