Job Vacancy: Customer Support Associate
Company: Nectar
Location: Remote
Job Type: Full-time
Job Description:
Nectar is looking for a Customer Support Associate to provide exceptional customer service to their veterinary clients. As the first full-time Customer Support Specialist, you will be working directly with the Director of Customer Success and will be responsible for resolving customer requests, conducting remote diagnostics, and developing resources for customers.
Responsibilities:
- Support veterinary customers across the U.S. with high-quality customer service
- Resolve or escalate customer requests/issues promptly
- Conduct remote diagnostics and troubleshooting
- Develop a repository of resources for customers
- Review, analyze, and evaluate trends on common system issues
- Maintain a deep understanding of the product and communicate with customers and prospects
- Proactively identify and mitigate risks to minimize customer disruptions
Requirements:
- Prior customer service experience
- Proficient in conflict resolution and able to sympathize and empathize with customers
- Experience in troubleshooting technical issues
- Outstanding capacity to navigate and resolve intricate issues
- Ability to work some nights and weekends, as needed for customer go-live dates
- SaaS/veterinary industry experience strongly preferred
What We Offer:
- Comprehensive medical, dental, vision, pet insurance, and software subscription benefits
- Stipend for work from home equipment
- 15 days accrued PTO, 5 day sick leave
- Driven and people-focused company culture
- Opportunity to work on a high-growth startup with a mission to provide quality healthcare for pets
If you’re interested in this opportunity, you can apply through the company’s website.