Online Customer Service (Remote)
Company: CDRUS LTD
Location: Remote, United Kingdom
Job Type: Full-Time, Permanent
Salary: From £24,420 per year
Overview
CDRUS LTD is seeking a dedicated Online Customer Service Representative to provide outstanding support to customers through digital channels. The successful candidate will assist clients via live chat, email, and social media while ensuring a high level of customer satisfaction.
Key Responsibilities
- Respond to customer enquiries through live chat, email, and social media.
- Provide product information and assist with order processing.
- Troubleshoot customer issues and offer timely solutions.
- Maintain accurate customer records and transaction details.
- Identify upselling opportunities to enhance customer experience.
- Analyse customer feedback and recommend service improvements.
Requirements
- Strong written and verbal communication skills.
- Excellent data entry and organisational abilities.
- Ability to manage multiple tasks efficiently.
- Customer-focused approach with problem-solving skills.
- Experience in sales or upselling is an advantage.
- Fluency in English and Spanish is highly desirable.
Benefits
- Fully remote working opportunity.
- Permanent full-time position.
- Competitive salary starting from £24,420 per year.
- Supportive and professional work environment.
Work Location: Remote