Help Desk Analyst I – OTSI | Contract Job in Topeka, Kansas, USA
Job Overview
OTSI (Object Technology Solutions, Inc.) is hiring a Help Desk Analyst I for a contract position in Topeka, Kansas, United States.
This role is ideal for an IT support professional with experience providing Service Desk, Help Desk, or Desktop Support in a corporate or enterprise environment.
Job Details
- Job Title: Help Desk Analyst I
- Employer: OTSI
- Job Opening ID: OTSI_2632_JOB
- Job Type: Contract
- Industry: Energy & Utilities
- Location: Topeka, Kansas, United States
- Date Posted: August 17, 2026
- Experience Required: Minimum 2 years
- Work Area: IT Help Desk / Technical Support
- Application: Online
About OTSI
OTSI is a global technology partner providing enterprise IT consulting, digital solutions, and managed services.
The company helps organizations modernize complex technology environments, leverage data, and develop scalable AI-led solutions. OTSI has more than 26 years of experience and a global workforce of 1,800+ professionals across six countries.
OTSI serves clients across industries including:
- Banking, Financial Services & Insurance
- Energy & Utilities
- Healthcare & Life Sciences
- Government & Public Sector
- Manufacturing
- Transportation & Logistics
- Telecom & Media
- Hi-Tech
About the Help Desk Analyst I Role
The Help Desk Analyst I will serve as the first point of contact for IT incidents and service requests from internal employees, contractors, and interns.
The successful candidate will provide remote and occasional hands-on technical support covering computers, software, mobile devices, enterprise applications, identity and access services, VPN, and network connectivity.
The role operates in a ServiceNow-driven environment with established service-level objectives.
Key Responsibilities
IT Support & Troubleshooting
- Diagnose, troubleshoot, and resolve IT incidents and service requests.
- Support Windows workstations and laptops.
- Troubleshoot Microsoft 365 services.
- Provide support for corporate iPads and mobile devices.
- Support Citrix environments and enterprise applications.
- Troubleshoot remote-access, VPN, and connectivity issues.
- Use established troubleshooting procedures and technical tools to resolve problems efficiently.
- Escalate complex issues to appropriate IT support teams when required.
ServiceNow & Incident Management
- Document and track incidents and service requests using ServiceNow.
- Manage tickets while meeting established service-level expectations.
- Maintain accurate documentation of troubleshooting and resolution activities.
- Use knowledge articles and established procedures to improve resolution times.
User & Access Support
- Assist with employee onboarding.
- Support access provisioning.
- Perform password resets.
- Assist with MFA enrollment.
- Support identity and access management processes.
Customer Service
- Provide professional technical support to employees at all levels.
- Communicate effectively with both technical and non-technical users.
- Use active listening and problem-solving skills to understand user issues.
- Demonstrate sound judgment, initiative, adaptability, and attention to detail.
- Manage multiple priorities while maintaining a high level of customer service.
Security & Compliance
- Follow company policies and security standards.
- Adhere to data protection requirements.
- Help safeguard company systems, applications, and information.
- Apply appropriate security procedures when handling user accounts and IT incidents.
Team Collaboration
- Work closely with Service Desk colleagues and other IT support teams.
- Participate in IT projects and testing activities.
- Update technical documentation and knowledge resources.
- Contribute to continuous service improvement initiatives.
- Support approved productivity, collaboration, and emerging workplace technologies.
After-Hours Support
- Participate in a rotating after-hours on-call schedule.
- Provide technical support outside normal business hours when assigned.
Required Qualifications & Experience
Applicants should have:
- A minimum of 2 years of experience supporting end users.
- Experience in a Service Desk, Help Desk, Desktop Support, or similar technical support environment.
- Strong computer proficiency.
- Excellent written and verbal communication skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to work independently.
- Ability to manage multiple priorities.
- Strong interpersonal and teamwork skills.
- Attention to detail and sound judgment.
Preferred Experience
Experience with enterprise technologies in a large corporate environment or utility organization is preferred.
Preferred Certifications
The following certifications are preferred:
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certifications
- ITIL Foundation
Technical Skills
The role involves supporting technologies and environments such as:
- Windows
- Microsoft 365
- ServiceNow
- Citrix
- VPN
- Remote access
- Corporate mobile devices
- iPads
- Enterprise applications
- Identity and access management
- MFA
- Network connectivity
- IT troubleshooting
Who Should Apply?
This opportunity may be suitable for candidates who have experience as:
- Help Desk Analyst
- Service Desk Analyst
- IT Support Specialist
- Desktop Support Technician
- Technical Support Analyst
- IT Support Technician
- Level 1 Support Analyst
- Service Desk Technician
Candidates should be comfortable working directly with users, troubleshooting technical problems, documenting incidents, and working within an enterprise IT support environment.
Important Information for International Applicants
This vacancy is located in Topeka, Kansas, United States.
The original listing does not state that visa sponsorship is available. International applicants should confirm their U.S. work authorization and sponsorship eligibility directly with the employer before applying.
How to Apply
Interested candidates should review the official vacancy and submit their application through the employer’s recruitment portal.
Job Opening ID: OTSI_2632_JOB
Application Reminder
Before applying, carefully review the employer’s original vacancy for the latest requirements, contract conditions, work authorization requirements, and application instructions.
Source: OTSI Careers