ICT Planning

ICT Planning & Support Manager – £50,269 to £53,459

Dorset & Wiltshire Fire and Rescue Service is recruiting an ICT Planning & Support Manager for a permanent, full-time position with flexible working across Dorset and Wiltshire.

Job Overview

About the Role

The ICT Planning & Support Manager will lead teams responsible for delivering reliable ICT services across DWFRS systems and its mobilisation function.

The successful candidate will help maintain a responsive 24/7 ICT support service, develop effective ICT processes, manage documentation, reduce operational risk and support long-term financial planning.

Key Responsibilities

• Manage ICT teams delivering reliable ICT and mobilisation services.
• Ensure an efficient and responsive 24/7 ICT support function.
• Develop, implement and manage ICT processes.
• Maintain accurate ICT documentation.
• Work closely with internal business stakeholders.
• Reduce operational risk and provide service assurance.
• Manage associated ICT budgets.
• Provide financial insight for future budget planning.
• Support the sustainability of ICT services.
• Participate in responses to major ICT incidents, including occasional evenings and weekends.

Essential Requirements

Candidates should have:

• A degree-level qualification or equivalent managerial qualification OR significant senior management experience in a relevant sector.
• Relevant experience in ICT, public sector or customer services.
• Experience managing budgets of approximately £1 million or more.
• Excellent communication skills.
• A positive approach to internal and external customer service.
• Strong leadership, organisation and stakeholder-management skills.

Technical & Professional Skills

Relevant experience may include:

• ICT service management
• IT operations
• IT support management
• IT service delivery
• ICT planning
• Incident management
• ICT governance
• Process management
• Budget management
• Stakeholder engagement
• ICT documentation
• Risk management
• Public-sector ICT
• 24/7 operational support

Location & Flexible Working

The successful candidate can be based at:

• Dorchester Support Offices
• Service Headquarters, Salisbury

The role requires attendance at Potterne, Dorchester or Salisbury approximately 2–3 days per week for key activities and meetings.

Outside the centre of duty, there is flexibility to work from home, DWFRS stations or support offices.

Additional Allowances

The role may include:

• Corporate Car Scheme, where eligible
• Broadband Allowance
• Phone Allowance
• Best Endeavours Allowance of 3% of salary

Driving Requirement

Applicants must hold a full current driving licence and be able to meet the travel requirements of the role.

Use of your own vehicle will be required, although a Service vehicle may be available. Service vehicles are manual transmission only.

Applicants unable to drive because of a disability are encouraged to apply, with reasonable adjustments considered where appropriate.

Employee Benefits

DWFRS offers a range of benefits, including:

• Flexi-time scheme
• Local Government Pension Scheme
• Generous annual leave
• Family-friendly schemes
• Up to 39 weeks’ full-pay maternity leave, subject to qualifying criteria
• Health and wellbeing services
• Additional employee benefits

Pre-Employment Checks

The successful applicant will be subject to relevant checks, including:

• Identity verification
• Right-to-work checks
• Medical assessment
• References
• Employment history verification
• Explanation of employment gaps during the previous three years
• Standard DBS clearance

International Qualifications

Applicants with international qualifications may need to provide official evidence showing how their qualifications compare with UK qualifications.

A UK ENIC Statement of Comparability may be required.

Application Information

CVs will not be accepted instead of the application form.

Applicants should provide clear evidence demonstrating that they meet the criteria identified for assessment in the person specification.

DWFRS welcomes responsible and ethical use of AI when preparing applications but expects applications to remain authentic and reflect the applicant’s own voice.

Closing Date

Sunday, 13 September 2026 at midnight

The vacancy may close early if a high volume of applications is received.

Early application is recommended.

Interview Dates

Interviews are intended to take place on:

Wednesday, 7 October 2026
Friday, 9 October 2026

Further interview details will be provided to shortlisted candidates.

Contact

For an informal discussion about the position:

Fiona Kiernan-Tatem
Head of ICT
Telephone: 07876 631413
Email: fiona.kiernan-tatem@dwfrs.org.uk

For application support, contact HR Resourcing on 01722 691444.

How to Apply

👉 Apply Online – ICT Planning & Support Manager

Important: Check the official vacancy page for the latest information before applying, as the employer may close the vacancy early.

Job Summary

ICT Planning & Support Manager
Salary: £50,269 – £53,459
Location: Dorset/Wiltshire
Contract: Permanent
Hours: 37 hours per week
Employer: Dorset & Wiltshire Fire and Rescue Service
Closing Date: 13 September 2026
Reference: REQ0031

This is a senior public-sector ICT opportunity involving ICT service management, team leadership, budget management, operational support and flexible working.